I put my tickets for the Byron Bay Falls Festival, taking place on December **-January...

GetHuman-mmpotter's customer service issue with ViaGoGo from March 2019

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The issue in GetHuman-mmpotter's own words
I put my tickets for the Byron Bay Falls Festival, taking place on December **-January *nd as well as the camping ticket for four nights. I was under the impression I would receive a refund for my tickets * days after the event. Yet, I have yet to receive any kind of refund for my tickets or any information on when I will be getting my refund. I have my confirmation number for both the tickets purchased on Ticketmaster and the confirmation ticket for the tickets sold on ViaGoGo.
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Customer service issue
Reported by GetHuman-mmpotter
Mar 12th, 2019 - 5 mons ago
I have an issue with ViaGoGo too
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GetHuman-mmpotter started working on this issue
Mar 12th 3:01am