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GetHuman2029020's customer service issue with ViaGoGo from January 2019

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The issue in GetHuman2029020's own words
Hi there, I have just received a message to let me know that the concert I bought tickets for has been cancelled. Order number ********. A refund payment has been processed (thank you) however the card number on my viagogo account is not longer valid. What do I need to do to receive the funds. Should I change my account number so that the credit can be processed Will viagogo try to make the payment again?*Kathryn
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ViaGoGo

Customer service issue
Reported by GetHuman2029020
Jan 24th, 2019 - 3 mons ago
I have an issue with ViaGoGo too
Fixed
Seen by 8 customers so far
Similar issue to 2037 others
0 customers following this
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Timeline
GetHuman2029020 started working on this issue
Jan 24th 11:18am
GetHuman2029020 indicated the issue is not fixed yet.
Jan 28th 8:08am
GetHuman2029020 indicated the issue is not fixed yet.
Jan 28th 8:10am
GetHuman2029020 indicated the issue is not fixed yet.
Jan 28th 8:11am
GetHuman2029020 indicated the issue is not fixed yet.
Jan 29th 5:56am