I listed event tickets, and someone purchased them. The courier service that I have to...

GetHuman-ruanm's customer service issue with ViaGoGo from December 2018

Help with my ViaGoGo issue
The issue in GetHuman-ruanm's own words
I listed event tickets, and someone purchased them. The courier service that I have to use to send the tickets to the buyer does not work with Viagogo anymore. As per the Viagogo site I have to provide a valid tracking number. I used another courier as I don't want to cancel the sale and pay penalties or refunds, but now the tracking number I have is not valid. Is there any way to let Viagogo know the tickets are on their way to the buyer and infact shipped so I will receive payment?
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ViaGoGo

Customer service issue
Reported by GetHuman-ruanm
Dec 5th, 2018 - 2 mons ago
I have an issue with ViaGoGo too
Fixed
Seen by 1 customer so far
Similar issue to 1655 others
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Timeline
GetHuman-ruanm started working on this issue
Dec 5th, 2018 12:51pm
GetHuman-ruanm indicated the issue is not fixed yet.
Dec 5th, 2018 12:54pm