I was trying to purchase * concert ticket. I proceeded through the purchase stages ente...

GetHuman1685578's customer service issue with ViaGoGo from December 2018

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The issue in GetHuman1685578's own words
I was trying to purchase * concert ticket. I proceeded through the purchase stages entered my details and payment details and was told that i could not proceed with the purchase because the phone number I had given did not match the info that ANZ visa card had. I attempted to change the phone number but could not return to that screen to make the alterations. I edited out of the website as i could not complete the purchase. I then was able to purchase a ticket from another booking operator. I was astonished to receive an email from ViaGoGo telling me that my purchase had been successful????????? So now I have two tickets and i excpect to get a refund from VisGoGo as i was told that their purchase could not be completed. *Thank you ID ********
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ViaGoGo

Customer service issue
Reported by GetHuman1685578
Dec 4th, 2018 - 2 mons ago
I have an issue with ViaGoGo too
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Seen by 2 customers so far
Similar issue to 1647 others
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Timeline
GetHuman1685578 started working on this issue
Dec 4th, 2018 4:46am