Dear Sir:**My name is Mellisa Chen and I live in Auckland New Zealand. I bought the tic...
GetHuman1380067's customer service issue with ViaGoGo from October 2018
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Dear Sir:**My name is Mellisa Chen and I live in Auckland New Zealand. I bought the ticket of BTS (concert date ****, Dec *th in Tauyuan, Taiwan) on Oct.** **** in your website.**I am writing to you to raise an issue about: Ticket Resales. The issue that I have experienced was: The ticket I have just bought wasn’t the ticket and I want. I bought two tickets at NZD *** each and I tried to sell it to other people at the original price. (NZD ***) On my computer screen, it shows to sell it for *** NZD for a ticket but then the resell price turns out to be *** TWD for one ticket. (only NZD **) And the rate for NZD to TWD is *:** . I really can’t sell this ticket at the price.**I didn’t changed the currency setting at all in my PC, so there was system error for this website.**I tried to call your help desk immediately and want to report this problem. I have called continuously for two hours but no one answers. From your website, it’s supposed to be ** hours** days help desk. **It occurred on: **********. Please cancel the transaction for me.**My order number is ******** and my cell phone is**************. My email is *****@***.com.**Please help me ASAP.**I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account. **Yours faithfully, Mellisa Chen
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