Dear Sir:**My name is Mellisa Chen and I live in Auckland New Zealand. I bought the tic...

GetHuman1380067's customer service issue with ViaGoGo from October 2018

3 views
 | 
1223 similar
 | 
0 following
Help with my ViaGoGo issue
First: share to improve GetHuman1380067's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1380067's next move: go to the ViaGoGo help center.
ViaGoGo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1380067 will want to follow the link below to head to their help center. We will check on GetHuman1380067 later to make sure it's all set or try to help escalate.
The issue in GetHuman1380067's own words
Dear Sir:**My name is Mellisa Chen and I live in Auckland New Zealand. I bought the ticket of BTS (concert date ****, Dec *th in Tauyuan, Taiwan) on Oct.** **** in your website.**I am writing to you to raise an issue about: Ticket Resales. The issue that I have experienced was: The ticket I have just bought wasn’t the ticket and I want. I bought two tickets at NZD *** each and I tried to sell it to other people at the original price. (NZD ***) On my computer screen, it shows to sell it for *** NZD for a ticket but then the resell price turns out to be *** TWD for one ticket. (only NZD **) And the rate for NZD to TWD is *:** . I really can’t sell this ticket at the price.**I didn’t changed the currency setting at all in my PC, so there was system error for this website.**I tried to call your help desk immediately and want to report this problem. I have called continuously for two hours but no one answers. From your website, it’s supposed to be ** hours** days help desk. **It occurred on: **********. Please cancel the transaction for me.**My order number is ******** and my cell phone is**************. My email is *****@***.com.**Please help me ASAP.**I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account. **Yours faithfully, Mellisa Chen
GetHuman1380067 did not yet indicate what ViaGoGo should do to make this right.
I have an issue with ViaGoGo too
How GetHuman1380067 fixed the problem
We are waiting for GetHuman1380067 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get ViaGoGo's attention and get better help faster. Tap below to get started.
Having ViaGoGo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would ViaGoGo email you?
This email address isn't valid
Follow this issue
See how GetHuman1380067 fixes it.
This email address isn't valid

ViaGoGo

Customer service issue
Reported by GetHuman1380067
Oct 20th, 2018 - a mon ago
I have an issue with ViaGoGo too
Not resolved
Seen by 3 customers so far
Similar issue to 1223 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman1380067 started working on this issue
Oct 20th 6:57am