I need a refund, please!

GetHuman-sailorpe's customer service issue with ViaGoGo from September 2018

4 views | 1025 similar | 0 following
Help with my ViaGoGo issue
First: share to improve GetHuman-sailorpe's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sailorpe's next move: find and follow the right step-by-step guide.
ViaGoGo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sailorpe will need to dig through the advice provided by ViaGoGo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sailorpe can let us know if they help or not.
The issue in GetHuman-sailorpe's own words
Get a refund for a cancelled concert ... My name is Darlene Peacock, and I just found out that the Exploited concert this Saturday in LA is cancelled due to health issues in the band. According to your website, I was supposed to get an email about this to be able to get a refund, but I never received one. I would very much for you to give me my refund, please! My email address is *****@***.com.
I was supposed to get an email from you about the cancellation in order to get a refund, but I never received one, and now I can't get ahold of you!
Please give me my refund for this cancelled concert.
I haven't been a customer for long, but I wanted to continue using this site. Now, with these issues, I don't know if I'll be using this site again.
I've tried your customer service on your website and calling whatever number I could, but I've gotten no help.
How GetHuman-sailorpe fixed the problem

We are waiting for GetHuman-sailorpe to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get ViaGoGo's attention and get better help faster. Tap below to get started.
Having ViaGoGo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sailorpe fixes it.
This email address isn't valid

ViaGoGo

Refund
Customer service issue
Reported by GetHuman-sailorpe
Sep 17th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1025 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman-sailorpe started working on this issue
Sep 17th, 2018 6:13pm

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies