I need a refund, please!

GetHuman-sailorpe's customer service issue with ViaGoGo from September 2018

4 views | 1025 similar | 0 following
Help with my ViaGoGo issue
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ViaGoGo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sailorpe will need to dig through the advice provided by ViaGoGo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sailorpe can let us know if they help or not.
The issue in GetHuman-sailorpe's own words
Get a refund for a cancelled concert ... My name is Darlene Peacock, and I just found out that the Exploited concert this Saturday in LA is cancelled due to health issues in the band. According to your website, I was supposed to get an email about this to be able to get a refund, but I never received one. I would very much for you to give me my refund, please! My email address is *****@***.com.
I was supposed to get an email from you about the cancellation in order to get a refund, but I never received one, and now I can't get ahold of you!
Please give me my refund for this cancelled concert.
I haven't been a customer for long, but I wanted to continue using this site. Now, with these issues, I don't know if I'll be using this site again.
I've tried your customer service on your website and calling whatever number I could, but I've gotten no help.
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ViaGoGo

Refund
Customer service issue
Reported by GetHuman-sailorpe
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1025 others
0 customers following this
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Timeline

GetHuman-sailorpe started working on this issue
Sep 17th, 2018 6:13pm