My order has disappeared from purchase history

GetHuman-yakomas's customer service issue with ViaGoGo from August 2018

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Help with my ViaGoGo issue
GetHuman-yakomas's next move: find and follow the right step-by-step guide.
ViaGoGo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-yakomas will need to dig through the advice provided by ViaGoGo, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-yakomas can let us know if they help or not.
The issue in GetHuman-yakomas's own words
I bought a ticket from viagogo on February **th. That ticket is for BBC Proms - Last night of the Proms Royal Albert Hall with five star hotel overnight. The concert will be held on September *th. I bought a ticket for *,***.** euros with creditcard. However, that has disappeared from purchase history in my account and ticket has not been sent to me. There is nothing to contact viagogo, and in the page of my account, there is a link displayed in red to the page to delete the account. * I think this is obviously a fraud. I would like viagogo to give me repayment. I can not get in touch with viagogo customer support. I would like you to teach me how to deal with it.

GetHuman-yakomas did not yet indicate what ViaGoGo should do to make this right.

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ViaGoGo

Customer service issue
Reported by GetHuman-yakomas
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 23 customers so far
Similar issue to 896 others
0 customers following this
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Timeline

GetHuman-yakomas started working on this issue
Aug 27th, 2018 11:23am
GetHuman-yakomas indicated the issue is not fixed yet.
Aug 27th, 2018 11:44am
GetHuman-yakomas indicated the issue is not fixed yet.
Aug 27th, 2018 12:25pm
GetHuman-yakomas indicated the issue is not fixed yet.
Aug 27th, 2018 12:30pm
GetHuman-yakomas indicated the issue is not fixed yet.
Aug 27th, 2018 12:56pm
GetHuman-yakomas confirmed the issue is fixed. Hooray!
Aug 29th, 2018 1:13am