The issue that I have experienced was: We bought tickets for the Inter vs Milan match o...

GetHuman-lydonb's customer service issue with ViaGoGo from August 2018

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The issue in GetHuman-lydonb's own words
The issue that I have experienced was: We bought tickets for the Inter vs Milan match on the **st of October ****. However, we subsequntely decided to resell the tickets. Although these were listed successfully and received email confirmation with the listing number *********. The tickets were showing up in the My Listings section initially. I logged in a few hours later and they didn't show up anymore. Thinking they've been sold, I checked the My Sales section and this was also clear. It won't allow me to re-list the tickets as it states on the order confirmation that they are already relisted. I now have * tickets which I paid for and put for sale but the listing is no where to be found. I havd tried to get in touch with Viagogo but their website is just a loop. I tried emailing them but despite their reply to my email they fail to answer my questions. I have also tried calling them but since my event is not in the next few days, the call is just disconnected.**It occurred on: ************I would like viagogo to fix this issue and allow me to resell my tickets accordingly giving visibility of the status of my listing and whether or not my tickets have been sold.**I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.**Yours faithfully,**Lydon Baldacchino**Booking reference: ******** *Relisting reference: *********

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Customer service issue
Reported by GetHuman-lydonb
Aug 18th, 2018 - 4 years ago
Seen by 13 customers so far
Similar issue to 854 others
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GetHuman-lydonb started working on this issue
Aug 18th, 2018 2:09pm
GetHuman-lydonb indicated the issue is not fixed yet.
Aug 18th, 2018 3:11pm