am still waiting for tickets, have emailed your site a few times and have rung Australi...

GetHuman861643's customer service issue with ViaGoGo from July 2018

Help with my ViaGoGo issue
The issue in GetHuman861643's own words
am still waiting for tickets, have emailed your site a few times and have rung Australia Post - the site says the tickets still in Perth airport, that's no good as the concert here in Adelaide tomorrow night.....the person I spoke to at Australia Post has said they havent been sent Express Post (as stated) so could take * or * days from Perth and has asked me to ask you there if you would be able to email me the tickets as lot of money and without anything I will not be able to attend the concert.....if this can be done ASAP as I will need and still no sign of tickets arriving here at ** Folland Avenue, Northfield, South Australia**The concert is tomorrow night ********* - * tickets - they are stating on your site as having been received but to date nothing has arrived here in South Australia - they are in transit somewhere but goodness knows where**thank you if someone can get back to me ASAP via email or send me a copy of the tickets via email to my email address please, *****@***.com just in case nothing arrives by tomorrow or else I will be unable to go*Order Number: *********

GetHuman861643 did not yet indicate what ViaGoGo should do to make this right.

How GetHuman861643 fixed the problem
ended up getting delivered on day of concert so all okay
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ViaGoGo

Customer service issue
Reported by GetHuman861643
Jul 9th, 2018 - 4 years ago
Fixed
GetHuman861643 shared how to fix
Seen by 5 customers so far
Similar issue to 580 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman861643 started working on this issue
Jul 9th, 2018 2:34am
GetHuman861643 indicated the issue is not fixed yet.
Jul 9th, 2018 5:10am
GetHuman861643 indicated the issue is not fixed yet.
Jul 9th, 2018 6:17am
GetHuman861643 confirmed the issue is fixed. Hooray!
Jul 10th, 2018 5:14am

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