I have sold * Little Mix tickets for their show in Colchester on Sunday July *th (in tw...

GetHuman835130's customer service issue with ViaGoGo from June 2018

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The issue in GetHuman835130's own words
I have sold * Little Mix tickets for their show in Colchester on Sunday July *th (in two pairs separately), and when I sold them, which was a long time ago, ViaGoGo made it clear that if the tickets were not shipped by July *st that I would be charged the cost of replacing them. That date is fast approaching, and I keep getting emails from them reminding me of that deadline* however, I have not received the tickets yet, and when I logged onto where I purchased my tickets from to attempt to track them it said that they should were being prepared for being dispatched today. This means that I will not be able to ship them by the date that ViaGoGo originally set as the deadline, but that it is out of my hands as I physically do not have the tickets. What should I do, as when I do receive the tickets I will ship them straight away, and so I do not believe I deserve to be charged? Thank you.
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ViaGoGo

Customer service issue
Reported by GetHuman835130
Jun 29th, 2018 - a yr ago
I have an issue with ViaGoGo too
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GetHuman835130 started working on this issue
Jun 29th, 2018 10:47pm
GetHuman835130 indicated the issue is not fixed yet.
Jul 2nd, 2018 7:07am
GetHuman835130 indicated the issue is not fixed yet.
Jul 2nd, 2018 7:08am