I paid £*** for tickets for little mix Swansea. I have not received tickets and it does...

GetHuman816300's customer service issue with ViaGoGo from June 2018

Help with my ViaGoGo issue
I paid £*** for tickets for little mix Swansea. I have not received tickets and it does not appear on my Viagogo account so I cannot send them a message
I trust that ViaGoGo will make this right and come up with a resolution that is fair.
Help with my ViaGoGo issue
How GetHuman816300 fixed the problem:
I emailed customerservice@viagogo. com and they answered my mail with a link to send another email. They then sent me an email to download my tickets.
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ViaGoGo

Customer service issue
Reported by GetHuman816300
Jun 24th, 2018 - 2 mons ago
I have an issue with ViaGoGo too
Fixed
GetHuman816300 shared how to fix
Seen by 6 customers so far
Similar issue to 471 others
0 customers following this
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Timeline
GetHuman816300 started working on this issue
Jun 24th 8:09pm
GetHuman816300 indicated the issue is not fixed yet.
Jun 25th 6:03am
GetHuman816300 indicated the issue is not fixed yet.
Jun 25th 9:22pm
GetHuman816300 confirmed the issue is fixed. Hooray!
Jun 27th 10:21pm