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Have purchased a ticket to see pink Perth was. My email account that I purchased the ti...

GetHuman-sueninye's customer service issue with ViaGoGo from July 2018

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Can I Get a Refund from Viagogo?How Do I Find My Tickets on Viagogo?What Do I Do If I'm Having Trouble Buying Tickets from Viagogo?What Do I Do If I Am Having Trouble Selling Tickets on Viagogo?How Do I Recover My Account Access to Viagogo?

If you don't see a guide here that matches the problem you are having, please see if ViaGoGo has better answers for you: ViaGoGo Help Center

The issue in GetHuman-sueninye's own words

I've been trying to contact Viagogo for monthes now. I purchased a Pink Concert tiket for a Perth concert. The email account that I used to purchase my ticket was hacked leaving me no way to access my receipt, order number and to retrieve my ticket to pink concert, which has now come and gone. I purchased the ticket for my brother last year on the day pink tickets went on sale, I'm so disappoin... ... Have purchased a ticket to see pink Perth was. My email account that I purchased the ticket with was hacked..... I am unable to complete any activity with regards to this issue because of this.*I have tried to contact your site regarding this to no Avail....... I expect this problem be resolved urgently . Pink concert finishes this Saturday ******. Not happy I purchased this ticket for my brother as a birthday present last year, he is terminally unwell.*Please contact back asap.

Because they Viagogo continue to email me with Irrelevant replys eg the email or password I'm entering is incorrect, even though an existing account is active with them.*I've exhaust all avenue's have just today gone and purchased a ticket through ticketec so that he can attend tonight's concert. Disappointed and discusted with Viagogo. Will be taking further Action.

I now would like to be refunded, as pink event here in Perth has finished some weeks ago now, and my complain hasn't been resolved still??

This was my first experience with Viagogo. The only reason I purchased my ticket with them was because they were advertising online on Perth arena pink website*Totally conned.

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Where's my pink ticket I purchased.

Customer service issue

Reported by GetHuman-sueninye

Jul 5th, 2018 - 4 years ago

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