A friend and I have bought tickets to see Belgium play England in kaliningrad for a wor...

GetHuman-rileymi's customer service issue with ViaGoGo from May 2018

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A friend and I have bought tickets to see Belgium play England in kaliningrad for a world cup group stage game. My friend has been emailing them to deliver our tickets but they won't do so until a week before the event. This makes no sense because we need our tickets to apply for a Russian fan pass which acts as our visa and we will be in Europe well before a week prior to the event. We surely can't be the only people that this effects. We need our tickets before we leave or we need an electronic ticket emailed to us.
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Customer service issue
Reported by GetHuman-rileymi
May 24th, 2018 - 6 mons ago
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GetHuman-rileymi started working on this issue
May 24th 12:02am