I have booked the tickets for World Cup. I have sent queries through email twice or thr...

GetHuman648794's customer service issue with ViaGoGo from May 2018

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The issue in GetHuman648794's own words
I have booked the tickets for World Cup. I have sent queries through email twice or thrice and I am getting generic replies from the customer care. My concern is I am planning to travel from India to Russia for the World Cup, for which I need to book all the tickets in advance. I am waiting for the tickets or at least the ticket numbers so that I can create the FAN ID. And there is no information provided on how soon I can get the tickets. Also, I read on the official FIFA website that tickets through other vendors are not legal. Please confirm and help. Also, please help me on how to cancel the tickets.
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Customer service issue
Reported by GetHuman648794
May 2nd, 2018 - a yr ago
I have an issue with ViaGoGo too
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Seen by 12 customers so far
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GetHuman648794 started working on this issue
May 2nd, 2018 9:15am
GetHuman648794 indicated the issue is not fixed yet.
May 3rd, 2018 6:45am