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Via Rail Canada Customer Service

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Top questions and answers

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What is the refund policy? Via Rail Canada's refund policy allows customers to request a refund for unused or partially used tickets, excluding promotional fares... Read more

What is the seating arrangement on the trains? The seating arrangement on Via Rail Canada trains varies depending on the train and service class chosen. Economy class typically features... Read more

What are the onboard amenities? Onboard amenities on Via Rail Canada include comfortable seating with ample legroom, complimentary Wi-Fi in select cars, power outlets... Read more

What types of tickets are available? A range of ticket options are available to suit various travel needs on Via Rail Canada. Passengers can choose from Economy, Economy... Read more

Are there food and beverage options onboard? Yes, Via Rail Canada provides food and beverage options onboard their trains. Passengers have access to a selection of meals, snacks,... Read more

Are there discounts available for seniors or students? Yes, Via Rail Canada offers discounts for seniors and students. Seniors aged 60 and over can enjoy discounted fares on all routes,... Read more

Can I bring pets onboard? Yes, passengers are allowed to bring pets onboard Via Rail trains. Small pets, such as cats and small dogs, weighing no more than 10... Read more

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Does GetHuman work with Via Rail Canada?

GetHuman does not work with Via Rail Canada's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Via Rail Canada at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Via Rail Canada's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!