My husband fell off a faulty platform and hit his tailbone head and forearm on the ceme...

GetHuman708908's customer service issue with Via Rail Canada from May 2018

11 views
 | 
304 similar
 | 
0 following
Help with my Via Rail Canada issue
First: share to improve GetHuman708908's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman708908 to get a Via Rail Canada rep on the line!
Always use the GetHuman Phone tocall Via Rail Canada. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman708908 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman708908's own words
My husband fell off a faulty platform and hit his tailbone head and forearm on the cement between the rails and the cement platform when we arrived in Edmonton. The reaction of staff was defensive unhelpful and even negligent. We are due for another train trip tomorrow from Edmonton to Winnipeg and want to know that we will be cared for and compensated as well as taken care of medically as the need arises.
GetHuman708908 did not yet indicate what Via Rail Canada should do to make this right.
I have an issue with Via Rail Canada too
How GetHuman708908 fixed the problem
We are waiting for GetHuman708908 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Via Rail Canada's attention and get better help faster. Tap below to get started.
Having Via Rail Canada issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Via Rail Canada email you?
This email address isn't valid
Follow this issue
See how GetHuman708908 fixes it.
This email address isn't valid

Via Rail Canada

Customer service issue
Reported by GetHuman708908
May 22nd, 2018 - 6 mons ago
I have an issue with Via Rail Canada too
Not resolved
Seen by 11 customers so far
Similar issue to 304 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman708908 started working on this issue
May 22nd 7:32pm