I called about * or * weeks ago to talk about my rate. Long story short the woman broug...

GetHuman6035754's customer service issue with Verizon from May 2021

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The issue in GetHuman6035754's own words
I called about * or * weeks ago to talk about my rate. Long story short the woman brought it down to about **$. Then I got notice a week or two later that I had been billed at the old rate, about $**. I called and they said once the service was done, the technician would make the change and I'd get the lower rate. The guy came, I asked him about it, and he said he knew nothing. I got a notice via email this week about the new monthly bill and it's STILL AT THE OLD RATE. *I want to only be charged what I was promised, around $**.*Tanya Roland

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Customer service issue
Reported by GetHuman6035754
May 5th, 2021 - 3 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 3761 others
0 customers following this


GetHuman6035754 started working on this issue
May 5th 5:49pm