my remote can't turn tv off or on

GetHuman-majictim's customer service issue with Verizon from April 2021

Help with my Verizon issue
The issue in GetHuman-majictim's own words
turn tv off but it wouldn't so i had to unplug it. Now it won't turn on. ... my remote won't turn tv off or on. i changed batteries , that wasn't problem. i had to unplug tv to turn off last nite. Today tv won't turn on . now last nite i know there was kids playing with remote but it was running tv but remote wouldn't turn off tv. Now i can't turn on tv with remote. Why?
I got robot numerous times which was waste of time...but finally got human Angie but call got disconnected. Then verizon tried calling me back twice but it rang once and disconnected then. What is going on?
getting my remote & tv to be able to turn off and on , probably need tech. to stop at my house to see issue ASAP. No service right now since last nite.
many years. never late on payments.
reboot, unplugged tv , setbox and now tv wont turn on but setbox does. Tried calling in * times verizon but robot couldnt understand me. Human answered finally but i got disconnected and then verizon called me but rang once and got disconnected!!
How GetHuman-majictim fixed the problem
the input button on remote of tv put it on. then remote fios turn on verizon cable.
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Verizon

remote
Customer service issue
Reported by GetHuman-majictim
Apr 5th, 2021 - 4 months ago
Fixed
GetHuman-majictim shared how to fix
Seen by 6 customers so far
Similar issue to 4249 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman-majictim started working on this issue
Apr 5th 7:41pm
GetHuman-majictim confirmed the issue is fixed. Hooray!
Apr 6th 2:24am