I WENT ONLINE TO MAKE A PAYMENT. WENT I TRIED TO SUBMIT VIA MY CURREN DEBIT CARD WHICH...

GetHuman5915490's customer service issue with Verizon from April 2021

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The issue in GetHuman5915490's own words
I WENT ONLINE TO MAKE A PAYMENT. WENT I TRIED TO SUBMIT VIA MY CURREN DEBIT CARD WHICH WAS STOREED FROM PAST PAYMENTS, IT SAID INVALID CARD. I THEN ENETRED THE CATD INFO MANUALLY AND IT STILL SAID INVALID. I TRIED ANOTHET WAY BY RESETTING THE CARD AND IT THEN RECOGNIZED THE CARD AS VALID. WHAT IS GOING ON? I NOT ONLY FOUND THIS COFUSING BUT WAT TOO TIME CONSUMING. WHY DID iI HAVE USE A NEW PASSWORD WHEN THE OLD ONE WAS VALID?

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Verizon

Customer service issue
Reported by GetHuman5915490
Apr 2nd, 2021 - 4 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 4276 others
0 customers following this

Timeline

GetHuman5915490 started working on this issue
Apr 2nd 1:15pm