Verizon FIOS network continues to drop on both TV and Internet. Multiple times per day...
GetHuman-kemnerke's Service Outage issue with Verizon from July 2020
Help with my Verizon issue
First: share to improve GetHuman-kemnerke's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-kemnerke may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman-kemnerke's own words
Maintain a connection so we can complete our remote work*On tv it would be nice to watch with our picture freezes and lose of coice ... Verizon FIOS network continues to drop on both TV and Internet. Multiple times per day the Internet will drop and require the modem to be disconnected sometimes numerous times until it will reconnect. We contacted you a number of months ago about the problem and were told to update the modem which we did. It did not fix the problem and lately it has gotten worse. If this cannot be fixed please let us know as we need to work from home at this time and will have to resolve the problem in some way.
Resolve the issue with the connection
* years
disconnected all cables and reset them and powering off and on the modem with at lease a ** second wait
I have an issue with Verizon too
How GetHuman-kemnerke fixed the problem
We are waiting for GetHuman-kemnerke to fix the problem and share the solution with the rest of us customers.
Please help with my Verizon issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Verizon customer problems.
We can help you get Verizon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Verizon
FIOS tv and internet
Service Outage issue
Reported by GetHuman-kemnerke
Jul 9th, 2020 - 2 years ago
I have an issue with Verizon too
Not resolved
Seen by 13 customers so far
Similar issue to 3682 others
0 customers following this
Timeline
GetHuman-kemnerke started working on this issue
Jul 9th, 2020 5:31pm
GetHuman-kemnerke indicated the issue is not fixed yet.
Jul 10th, 2020 10:42am
GetHuman-kemnerke indicated the issue is not fixed yet.
Jul 10th, 2020 5:15pm
Paying Too Much for Cable?
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.
Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers