Verizon FIOS network continues to drop on both TV and Internet. Multiple times per day...

GetHuman-kemnerke's Service Outage issue with Verizon from July 2020

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The issue in GetHuman-kemnerke's own words
Maintain a connection so we can complete our remote work*On tv it would be nice to watch with our picture freezes and lose of coice ... Verizon FIOS network continues to drop on both TV and Internet. Multiple times per day the Internet will drop and require the modem to be disconnected sometimes numerous times until it will reconnect. We contacted you a number of months ago about the problem and were told to update the modem which we did. It did not fix the problem and lately it has gotten worse. If this cannot be fixed please let us know as we need to work from home at this time and will have to resolve the problem in some way.
Resolve the issue with the connection
* years
disconnected all cables and reset them and powering off and on the modem with at lease a ** second wait
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Verizon

FIOS tv and internet
Service Outage issue
Reported by GetHuman-kemnerke
Jul 9th, 2020 - 9 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 3682 others
0 customers following this

Timeline

GetHuman-kemnerke started working on this issue
Jul 9th, 2020 5:31pm
GetHuman-kemnerke indicated the issue is not fixed yet.
Jul 10th, 2020 10:42am
GetHuman-kemnerke indicated the issue is not fixed yet.
Jul 10th, 2020 5:15pm

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