In response to your notice of collection, I wish to dispute the validity of this debt...

GetHuman-rshuttle's customer service issue with Verizon from May 2020

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The issue in GetHuman-rshuttle's own words
In response to your notice of collection, I wish to dispute the validity of this debt. Your letter is a little late to the party. As you can see from the letter attached, I have already addressed this matter with another collection agency. But here goes again.**.*On or about *******, I went to the Version Store, *** Zafarano Dr, Ste C, Santa Fe, NM. I notified the representative that I wished to close my account with Verizon Wireless effective ********* as I had already changed my service* to Sprint Cellular. I requested that they give me a final billing to close out my account.**.*On or about ********, I went to the Verizon Store, *** Zafarano Dr, Ste C, Santa Fe, NM. I met with a representative where I paid the billing statement for service through ********* in the amount of $***.** by credit card. I asked the representative if this was the final billing of my account. He stated that it was.**.*The following month, I received another bill for $***.**. I returned to the Verizon Store, *** Zafarano Dr, Ste C, Santa Fe, NM. I was told by a female representative that they could not do anything about billing, and she gave me a telephone number to call for customer service. I called the customer service line and I was told that one line was still active. I stated that I had requested that all service be disconnected as of *********, this line had no activity on it as it was for a tablet that had not used since before ********* and that this billing was in error. At this point, I was disconnected by the representative.**.*I thought that this issue would have been resolved by someone at Verizon Wireless after my telephone call to customer service. Upon receipt of your collection letter, I found that I was wrong in expecting a favorable resolution from Verizon Wireless. I do not intend to pay for services that I did not receive and that not closing the one line is an error by Verizon Wireless.

GetHuman-rshuttle did not yet indicate what Verizon should do to make this right.

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Customer service issue
Reported by GetHuman-rshuttle
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 3686 others
0 customers following this


GetHuman-rshuttle started working on this issue
May 22nd, 2020 7:14pm