Dear Sir,*Last week I went to a Verison store to replace a “lightning to USB cable”. T...
GetHuman3772589's customer service issue with Verizon from October 2019
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The issue in GetHuman3772589's own words
Dear Sir,*Last week I went to a Verison store to replace a “lightning to USB cable”. The representative who waited on me said I should get the wireless charger and quickly got one. I asked her to tell me about its functions. The ONLY thing she knew, or shared was that it wouldn’t overcharge the battery on my phone and that it will fast charge. After trying several times to get further info. I gave up and decided the instructions would explain everything. She asked what phone I have. I have a Apple XR and she said it’s compatible. *So...out of curiosity I purchased it. I got home and plugged it in. It will charge the phone...but...the lights (green and yellow*don’t work. I played with it for several days and the only light is red. Also...it doesn’t “quick charge”. I called Samsung and they agreed that something is wrong.*So...today I took it back to the Verison store. The woman who waited on me was so insulting that I’m making a complaint. She stated that the charger “IS WORKING”. She stated that I should “KNOW” that me Apple phone is not set up for a quick charge and that I need to go back and learn about my phone. She further stated that the lighting only works on Samsung phones and I should know that. I told her I wanted to purchase the USB cable that I came in for in the first place. *I again explained that the person who sold me the phone told me nothing about the phone....if I’d had that info. I wouldn’t have purchased it. Your sales people should know everything about the product they’re selling. The woman said she’d take it back and then gave me a copy of the paperwork. The paperwork stated under the reason returned: “wanted more features and that I didn’t understand”. I told her that she’s the most insulting person I’ve ever dealt with and left. Your representatives need to be trained to know your products and...even more important...how to talk to customers. *This charger was purchased on ******* and the order * is ******. The order location: *******. Return code: **. Representative: Cabraco E**ES.*I’m very upset that I was treated so poorly and embarrassed. *Sincerely,*Pat Pugh*(***) ***-**** H*(***) ***-**** C
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