My husband and I live in Canada and, for several years now, have had a Verizon prepaid...

GetHuman3391455's customer service issue with Verizon from August 2019

Help with my Verizon issue
First: share to improve GetHuman3391455's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3391455 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
The issue in GetHuman3391455's own words
My husband and I live in Canada and, for several years now, have had a Verizon prepaid phones that we use only in the U.S. This year, we missed the deadline to renew our phones so have lost the balances that had been there. (I don't know what they were, but I had more than ** hours left on mine and I believe my husband had around ** -- each year the number of hours available increased.)* *I recently learned that our phones ( simple flip phones) will no longer be supported so we would have to get new phones if we want to continue with Verizon**Is there any way that we can use the funds (the balances we just lost) to get new phones so we could then continue with the prepaid plan we had?**I would very much appreciate talking on the phone with a live someone from Verizon -- is that possible?**Barbara Lehman

GetHuman3391455 did not yet indicate what Verizon should do to make this right.

How GetHuman3391455 fixed the problem

We are waiting for GetHuman3391455 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Verizon's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Verizon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman3391455
Aug 8th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 7176 others
0 customers following this


GetHuman3391455 started working on this issue
Aug 8th, 2019 3:31pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies