cell phone Verizon sold me a refurbished phone. it died and can't be fixed. now what?

GetHuman3078638's customer service issue with Verizon from June 2019

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The issue in GetHuman3078638's own words
The problem: cell phone Verizon sold me a refurbished phone. it died and can't be fixed. now what?
GetHuman3078638 did not yet indicate what Verizon should do to make this right.
I have an issue with Verizon too
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Verizon

Customer service issue
Reported by GetHuman3078638
Jun 13th, 2019 - a mon ago
I have an issue with Verizon too
Not resolved
Seen by 9 customers so far
Similar issue to 6133 others
0 customers following this
Timeline
GetHuman3078638 started working on this issue
Jun 13th 3:03am
GetHuman3078638 indicated the issue is not fixed yet.
Jun 13th 8:02am
GetHuman3078638 indicated the issue is not fixed yet.
Jun 13th 8:02am
GetHuman3078638 confirmed the issue is fixed. Hooray!
Jun 13th 8:02am
GetHuman3078638 indicated the issue is not fixed yet.
Jun 13th 8:02am
GetHuman3078638 indicated the issue is not fixed yet.
Jun 18th 7:09pm