Frantic to get access back to my iPhone apps suddenly no longer on display. Out of nowh...

GetHuman2218347's customer service issue with Verizon from February 2019

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Help with my Verizon issue
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The issue in GetHuman2218347's own words
Frantic to get access back to my iPhone apps suddenly no longer on display. Out of nowhere all I now get are * apps labeled as “Siri’s suggestions”. I never use Siri. But I now can’t reach my medical team through Follow My Health, no phone app showing, no FB, and **-** more I can’t recall. Can’t even get to settings. I’ve shut the phone down and back up several times. I need to read and respond to Dr msg on FMH. Bill is auto paid. But I don’t even know if this is a Verizon issue. I’m a disabled senior - includes a few strokes in last * years so I probably could have figured this out before, but I’m lost with this, and now not remembering any passwords (like for Apple and others) if I flounder into a program I want to use. I can also still receive texts ***-***-**** Help? It’s important test results, decisions about going to the hospital or outpatient, MRI dates open.
GetHuman2218347 did not yet indicate what Verizon should do to make this right.
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Verizon

Customer service issue
Reported by GetHuman2218347
Feb 15th, 2019 - 9 mos ago
I have an issue with Verizon too
Not resolved
Seen by 2 customers so far
Similar issue to 4700 others
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Timeline
GetHuman2218347 started working on this issue
Feb 15th 11:18pm