I spent ** minutes on the phone speaking with numerous agents about an overcharge on my...

GetHuman-mfitzmit's customer service issue with Verizon from January 2019

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The issue in GetHuman-mfitzmit's own words
I spent ** minutes on the phone speaking with numerous agents about an overcharge on my account. The third representative told me that he helped me and removed the overcharge on my account. He didn’t sound confident when he said it, and I even asked “are you sure? Your voice doesn’t sound confident” and he said “that’s just the way I talk, ma’am”. Then when he sent me to financial services to settle my remaining balance, they told me that they didn’t see that the overcharge had been credited. I asked to speak to a supervisor, who told me that I had the wrong department and that they were transferring me to the customer service supervisor, but instead I got an automated system that had no options for me.
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Customer service issue
Reported by GetHuman-mfitzmit
Jan 16th, 2019 - 9 mons ago
I have an issue with Verizon too
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Seen by 3 customers so far
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GetHuman-mfitzmit started working on this issue
Jan 16th 2:05am