My iPhone was dropped onto concrete hard service this past Tuesday (New Year's Day...

GetHuman-bryanev's customer service issue with Verizon from January 2019

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If you are having a service issue you should restart your device then turn it back on. If that does not help you should try call Verizon using another phone or device to report the issue.
The issue in GetHuman-bryanev's own words
My iPhone was dropped onto concrete hard service this past Tuesday (New Year's Day). The face of the phone shattered and thus, the phone needs replacing. It is a version * and candidly, for several reasons I've needed to upgrade. So I've been navigating this transition the past several days. Since I'm on my company's plan, I've had to run this through our IT administrator. It's taken him a few days but I'm hoping he'll have me back up and running sometime early next week. **Meanwhile I've been unable to access my voice mail nor texts as my broken phone screen is not legible. I tried calling my cell * from another phone and using what I thought was my password. Unfortunately the password I thought was correct is not the correct password. **Is there a way someone in Customer Support can guide me on how to access my voice mail calling from another phone like this? I presume it's just a matter of resetting a different password or something? **Please advise. Thanks in advance for any help. **My email address is *****@***.com. I can also be reached at my son's cell * which is ***.***.****. **My cell * of reference (phone that is broken) is ***.***.****.
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Verizon

Customer service issue
Reported by GetHuman-bryanev
Jan 5th, 2019 - 4 mons ago
I have an issue with Verizon too
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GetHuman-bryanev started working on this issue
Jan 5th 3:49pm