Our account get charged $ for going over the target amount. ISSUE: Without using the ph...

GetHuman1638051's customer service issue with Verizon from November 2018

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GetHuman1638051's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (9 mons ago)
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PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
Top Tip from another customer
If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. A small increase may be a result of an change in taxes in your area.
The issue in GetHuman1638051's own words
Our account get charged $ for going over the target amount. ISSUE: Without using the phone service, we pass the required amount. ISSUE: With a NEW Amount, We get a Overage Charge almost immediately!**About * weeks ago someone was kind enough to explain the issue of service running in the "background". Since then we make sure that we shut those down immediately finishing the call. STILL we now receive overage charges.**If this continued overcharge can't be resolved, how do we change providers? This has become a "domestic stress issue".
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Verizon

Customer service issue
Reported by GetHuman1638051
Nov 27th, 2018 - 9 mons ago
I have an issue with Verizon too
Not resolved
Seen by 3 customers so far
Similar issue to 3077 others
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Timeline
GetHuman1638051 started working on this issue
Nov 27th, 2018 4:42pm