Our account get charged $ for going over the target amount. ISSUE: Without using the ph...

GetHuman1638051's customer service issue with Verizon from November 2018

3077 similar
0 following
Help with my Verizon issue
Next: our robot will wait on hold for GetHuman1638051 to get a Verizon rep on the line!
Always use the GetHuman Phone tocall Verizon. We wait on hold and get a rep on the line for you faster and for free!
GetHuman1638051's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (9 mons ago)
First: share to improve GetHuman1638051's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1638051 may need:
PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
Top Tip from another customer
If you believe you have been overcharged on your billing please review the previous months bill and the new bill to compare where the charges may have come from. A small increase may be a result of an change in taxes in your area.
The issue in GetHuman1638051's own words
Our account get charged $ for going over the target amount. ISSUE: Without using the phone service, we pass the required amount. ISSUE: With a NEW Amount, We get a Overage Charge almost immediately!**About * weeks ago someone was kind enough to explain the issue of service running in the "background". Since then we make sure that we shut those down immediately finishing the call. STILL we now receive overage charges.**If this continued overcharge can't be resolved, how do we change providers? This has become a "domestic stress issue".
GetHuman1638051 did not yet indicate what Verizon should do to make this right.
I have an issue with Verizon too
How GetHuman1638051 fixed the problem
We are waiting for GetHuman1638051 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Verizon's attention and get better help faster. Tap below to get started.
Having Verizon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1638051 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1638051
Nov 27th, 2018 - 9 mons ago
I have an issue with Verizon too
Not resolved
Seen by 3 customers so far
Similar issue to 3077 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1638051 started working on this issue
Nov 27th, 2018 4:42pm