I had an expired plan. I wanted to renew using Verizon Black Friday deals. My main goal...

GetHuman-marbarco's customer service issue with Verizon from November 2018

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The issue in GetHuman-marbarco's own words
I had an expired plan. I wanted to renew using Verizon Black Friday deals. My main goals were to upgrade to Gigabit connection from ***mps. I mistakenly clicked order for $***.***mo instead of the $***.***mo for the Gigabit connection. Called right away to cancel the order. Spent hours in the Chat room to no avail. Called and Rep told me that once order is in it could be cancelled. Called another Rep who said cancellation is OK if made within ** hours. She "cancelled" and assured me that I would be back to my old plan that had an expired agreement. My plan was restored EXCEPT that I now had a *-year agreement. Went n back to my account and ordered the $***.** plan with Gigabit speed, everything else the same. My order summary showed $***.** Triple Play but confirmation email showed a $****mo. Chat and phone calls did not resolve the discrepancy. Today, my home page Verizon account had an offer to upgrade "Same plan but lower price" for $***.***mo. I clicked order button but order did not go through. I tried placing the order several times. I got on Chat with Natasha who said that she could rescind yesterday's order so that my online order could go through successfully.The order did not go through and now I am stuck with a *-year plan with ***mbps connection. I would like to be able to order the $***.***mo offer. If not possible a the ver least get back my plan (PA***********). Please help. Been with Verizon for over ten hours this weekend.

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Customer service issue
Reported by GetHuman-marbarco
Nov 26th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 3028 others
0 customers following this