My phone is a Samsung *** Convoy *. Can I purchase a prepaid card ( to add minutes) f...

GetHuman-tidwellj's customer service issue with Verizon from November 2018

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The issue in GetHuman-tidwellj's own words
My phone is a Samsung *** Convoy *. Can I purchase a prepaid card ( to add minutes) from a store such as Walmart as opposed to going to Verizon to pay? It would be much easier for me.**Also, when I purchased the phone in May they did not give me a booklet showing how to use the different features. Would you please send one to me at: **** Livingston Hwy, Celina, TN *****. When a person pays a huge price for a phone they are certainly entitled to a booklet explaining how to use it.*Thank you for your assistance.**Virginia Joyce Tidwell****-***-*****(** years of age)
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Verizon

Customer service issue
Reported by GetHuman-tidwellj
Nov 26th, 2018 - 10 mons ago
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GetHuman-tidwellj started working on this issue
Nov 26th, 2018 5:48pm