i have switched over to a iphone * plus that i purchased from my friend. i put my sims...

GetHuman-leejanae's customer service issue with Verizon from November 2018

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The issue in GetHuman-leejanae's own words
i have switched over to a iphone * plus that i purchased from my friend. i put my sims card inside of it and it didn't automatically work. i looked up the phone number to call (****-***-****) it told me that my account was frozen because my account was reported stolen. i went threw the process of having my account unlocked but im guessing it did not work because its still telling me the same thing. when i put the sims card inside of my old phone its saying the same thing now but it was just working so i dont understand how i reported it stolen and why my pre-paid service isnt working for the phone.
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Verizon

Customer service issue
Reported by GetHuman-leejanae
Nov 11th, 2018 - 4 mons ago
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GetHuman-leejanae started working on this issue
Nov 11th, 2018 5:37pm