My landline constantly is DEAD. A technician has been out several times, repairs it an...

GetHuman-sdeprimi's customer service issue with Verizon from November 2018

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The issue in GetHuman-sdeprimi's own words
My landline constantly is DEAD. A technician has been out several times, repairs it and a week or so later, the line is dead again. The issue is clearly on the pole and one technician stated the lines are very old and should be replaced. I also received a exorbitant service charge. The technician told me that there is no charge if the problem is pole related (the problem was on the pole). I paid the bill and need to be credited for the service charge. I am quite frustrated and need resolution for phone service and a credit applied to my account for the service charge.
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Verizon

Customer service issue
Reported by GetHuman-sdeprimi
Nov 2nd, 2018 - a mon ago
I have an issue with Verizon too
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Seen by 2 customers so far
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GetHuman-sdeprimi started working on this issue
Nov 2nd 3:28pm