I am trying to renew for another * years. But I am told that I can not keep what I have...

GetHuman1378297's customer service issue with Verizon from October 2018

6 views | 2214 similar | 0 following
Help with my Verizon issue
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The issue in GetHuman1378297's own words
Negotiate a price ... I am trying to renew for another * years. But I am told that I can not keep what I have at the same, nor near the same price and no negotiations are possible. This seems crazy as you are making money on my account and keeping an existing customer is cheaper than making a new one.**As a customer who has been with your company since before it was even NYNEX (yes, I'm old enough to be a pre-breakup customer) I'd rather not leave. But I won't be worked over by a company and a company that shows no loyalty to its customers earns no loyalty FROM them.**I am currently paying $***.***mo. We are fine with the service we have. I was also told that, even though I bought a router, that when I ordered they had started providing them at no monthly service charge and I should not have needed to buy it. Nevertheless I do own it.**So, after much frustration dealing with the wildly inappropriately named "customer retention" department, including sales and a supervisor, I am ready to jump ship. **I'm hoping there is someone at Verizon who actually works to retain customers and will be able to continue our service at (or very near) the existing rate (with or without a new * year contract, we don't really care).
I have choices but would rather not go through the hassle. But as a customer since **** one would think they might care about retention.
They can fix it by continuing the service at or near current rates.
since ****
Calls, escalation to supervisor, trying to find a higher level contact (I know they have them but they hide them)
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Verizon FIOS Noice*TV*Internet
Customer service issue
Reported by GetHuman1378297
Oct 19th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 2214 others
0 customers following this


GetHuman1378297 started working on this issue
Oct 19th, 2018 9:25pm