Verizon Customer Service Issues

My account number is [redacted]06-[redacted] with Wood Motors Inc. A few months back, I visited the Baxter MN Verizon store to update our jet pack. We were advised to switch to an unlimited plan and update our jet pack and router, with jet pack number [redacted] and router number [redacted]. I received an unexpected invoice for $[redacted], discussed it with the salesman Mitch, who suggested the upgrade initially, and was told it would be looked into. After no response, I followed up at the store and was informed they needed a copy of our business license. After providing it, I have been in touch with Mitch for over a month, but no resolution has been reached. We rely on the jet pack in our service department, and its absence is causing issues. Despite assurances from the salesman, the situation remains unresolved. I am seeking an update on the status of our account. Brien Devins Wood Motors Inc Tanner Companies Controller VP

My elderly parents contacted to request a technician to fix the "humming" on their phone lines, including one used for a fax machine. The technician arrived and resolved the issue for one line but claimed he couldn't fix the second line without a specific job ticket. This policy was never communicated to my parents, long-time customers since [redacted]. The technician knew how to fix the second line but refused due to the lack of a second ticket. I'm frustrated by this situation and want to escalate my concerns to a Supervisor regarding this job and other issues.

I purchased a motoE 4 phone that was supposed to be for Verizon service at the beginning of the month from a Family Dollar store. Unfortunately, the phone was defective, and I had to return it. Prior to the smartphone, I was using a Verizon flip phone with unlimited talk and text and 4GB of data, which I fully used. As a Verizon customer, I need my active service transferred from the returned phone to my backup flip phone. My name is Jeneen Beard, and I can be contacted at [redacted]. Thank you.

My Verizon bundle is expiring soon, and I need to choose a new bundle quickly. I'm having trouble signing in to MyVerizon Account on my computer's web browser. I am positive I entered the correct security information, but Verizon keeps saying I provided the wrong answer to my security question, which is not the case since I can access it on Verizon Mobile with the same answer. I prefer to renew on my computer rather than my mobile because the screen is too small for comparing channel options. I've wasted about 2 hours trying to fix this and contact Verizon customer service without success, and I'm considering switching to a local competitor. If I can get help from a customer representative promptly, I would like to continue with Verizon.

My elderly parents recently changed their phone service due to ongoing issues with Verizon. They faced delayed repairs and were informed that repairs for their 20-year-old home phone service were not possible. Despite requesting a fix on August 23rd, it wasn't addressed until September 19th, leaving both phone lines unusable with humming, static, and no caller ID. They were also told FIOS was unavailable in their area.

I had a negative experience with Verizon in [redacted] when I was upsold to a higher-tier plan despite requesting the lowest possible cost plan due to financial hardship. I have not received the financial services I should have qualified for over the past three years despite multiple attempts to contact Verizon. I was also informed of an employer discount that should have been applied. I am seeking a refund of all overpaid funds, retroactive credits for missed services, a reduction in my bills to align with my financial situation, and loyalty discounts as a long-term Verizon customer. I am disappointed by Verizon's previous actions and lack of resolution to my concerns.

I recently purchased a new phone from Verizon and had it shipped to me. On Saturday, October 6th, I visited the Verizon store at Eastchase in Montgomery, Alabama to have the phone set up. Arthur M. assisted me, but unfortunately, his attitude was quite condescending throughout our interaction. He implied I should have been able to set up the phone myself. When I expressed my dissatisfaction with his customer service and requested to speak to the manager, he claimed to be the manager and dismissed my concerns. Despite asking for his manager's contact information, he did not return with the details. This experience left me feeling undervalued as a customer and I believe it is not representative of the service Verizon aims to provide.

My data isn't working, and the corporate store in Tupelo, MS, didn't fix it. I've had phones stolen frequently as I work there. I believe it's time for an upgrade after buying 6 phones and 3 tablets from Verizon, including the outdated Vista LG3. It's been over 2 weeks without data; please assist. Thank you. [redacted]. Sandra W. and Jimmy G. Thank you very much. Only two phones remain, no tablets. The data should be on both phones, but mine was at the shop, so I'm puzzled.

I am writing to address a recent experience I had at the Georgia National Fair. Upon winning a prize on a wheel spin, I interacted with a representative named VerizonJP. I expressed my decision not to upgrade to the Xs and requested the money I paid be put towards my account. Additionally, I suggested it would be beneficial to inform customers upfront if the prize cannot be applied due to certain phone models. In my interaction, I felt a lack of transparency, which has made me question my loyalty to the company. Despite my long-standing relationship with VZ, instances like these make me reconsider my decision. I appreciate the assistance provided and look forward to the resolution regarding the money transfer. Thank you, Sherrie Holland

I spoke with multiple representatives through the customer service line and received conflicting information regarding switching my plan from a landline phone and internet to just 50 speed internet. Initially, I was assured there would be no charge as long as I remained with Verizon. However, the last person I spoke to informed me of a $[redacted] fee for removing the landline. Furthermore, the monthly cost would only decrease to $80 instead of the expected $50, even with the phone removed and internet speed halved. As I'm currently paying $[redacted] monthly and facing reduced income, affording more than $50 is not feasible, potentially leading to internet service termination. Clarity on your actual policy regarding plan changes would greatly assist me in deciding on the next steps. Thank you.

I am looking to renew my services for another 2 years, but I've been informed that maintaining the current rate is not possible. Despite being a long-term customer dating back to the NYNEX days, I am disappointed by the lack of loyalty shown by the company. I am currently paying $[redacted].45 per month and would like to keep my existing services without a significant price increase. I encountered issues with the customer retention department and am considering switching providers. I hope to find someone at Verizon who values customer retention and can offer a competitive rate to keep me as a customer, regardless of a new contract.

I had an unpleasant conversation with one of your agents last week about disconnecting my phone due to moving to a senior residence. The agent stated I would owe $[redacted] for not completing my contract. I requested to speak to a supervisor but didn't receive a call back as promised. Since I moved, I wasn't given the option to keep my number or set up a message with my new one. I've been a loyal Verizon customer for over 20 years and feel disappointed about this. Please contact me to address this. You can reach me at my Comcast number [redacted] or via email at [redacted] Thank you. Millie O'Connell

Last week, I brought my husband home from the hospital due to severe congestive heart failure, and now his heart is functioning at only 15%. We rely on a medical alert monitor and a defibrillator monitor, both of which are dependent on our telephone service, which has just failed. Despite my attempts to fix it, I was informed by Verizon that we must wait until Monday afternoon for a technician. As loyal customers since the days of Bell Telephone and Bell Atlantic, this level of service is unacceptable. I kindly ask for assistance in restoring our service promptly. The account is under the name of Wanda N. Crane, and the phone number is [redacted], account number [redacted]. Thank you.

I object to your plan to install wires on my property at [redacted] English Road instead of burying them underground along the street. I have researched the property deed and found no legal permission for this, even the power company does not have the right. You will not gain any customers from State Route 59 to the existing underground lines on State Route 60. There will be no poles or trucks crossing on my property. Should you trespass, you'll have to navigate through a creek. Any damage caused will be your responsibility to repair. I am only allowing a 10-foot margin on each side of the pole, not worth the trouble.

I signed up for an International plan and was informed that as long as I used internet calling with internet connection, no minutes would be deducted. However, my bill included over $[redacted] in charges. When I spoke with Chance from customer service, he mentioned that WiFi assist needed to be turned off as well. I have been making internet calls from Ireland for years without facing this problem or being informed about the WiFi assist requirement. I had activated the $10.00 a day international plan for both my number, [redacted], and my wife's, [redacted], back on September 28th. Although the plan worked for my wife's line, it did not for mine. I urge the provider to review the call recordings where I was assured about the plan's activation. Whether through WiFi calling or the international plan, I believe I should not have been billed per minute for these calls. Kindly refund the charges from my last paid bill and future bills. I request prompt attention and updates regarding the resolution of this matter. Thank you, John A. W., located at [redacted] Antioch Suite [redacted], Overland Park, KS [redacted].

I was recently contacted by a collection agency regarding an alleged outstanding bill from over 15 years ago. At the time, I was going through a challenging period and even stayed in a homeless shelter. In [redacted], when I applied for a new phone line from Verizon, I was informed about the outstanding balance which I promptly paid to obtain the service. I remained a loyal Verizon customer for approximately 10 years, during which time, if there was still a debt, I believe Verizon should have notified me considering my improving financial situation. It seems unjust to pursue me years later for a debt that has now accumulated substantial fees and interest. If there was indeed an amount due, Verizon could have easily reached out as I was consistently receiving monthly bills from them for almost a decade. It is baffling how they now claim I owe thousands when this issue could have been resolved over a decade ago. I hope for a prompt response to address this matter and reach a fair resolution. Thank you, Marc Moses.

I had a Samsung Note3 for 4 years before upgrading to a Samsung S7 Edge about 1 and a half years ago. Unfortunately, shortly after getting the new phone, I had an accident where my canoe tipped over, and I lost it along with other belongings. Due to health issues and financial constraints, I couldn't afford the deductible to file a claim at that time, so I went back to using my old Note3. After some time, I managed to file a claim and received a refurbished Note3, which I returned as it wasn't suitable. I then got a refund for the deductible and continued using the Note3. Eventually, I decided to upgrade to a Samsung Note8 through Verizon but encountered an unexpected $[redacted] charge on my account. Despite multiple calls to Verizon and assurances from managers, the issue persists, causing service interruptions for the past 3 months. Seeking a resolution to this matter to continue using my phone smoothly.

A few days ago, my phone cracked, so I switched to another Verizon Wireless phone, leaving the cracked one unused for about 2 and a half weeks. When I contacted Verizon Wireless customer service, the representative mentioned my SIM card from the retired phone wouldn't fit the old one. She informed me that because the cracked phone was not in use, they would credit me $16 and my bill would be due on November 30th. She advised me to get a new SIM card on November 16th, which I did. However, when I called customer service again, the representative kept me waiting in silence for a long time without returning to the call. After another 30-minute wait on a second call, they mentioned contacting someone else who never reached out to me. I'm disappointed with the entire experience with Verizon Wireless as I am without phone minutes and unable to use what was promised.

I recently noticed a charge on my bill for $82.41 labeled as "international data" for Canada, which appeared on my wife's iPhone 6 Plus ([redacted]). On 10-25-18, my wife and I visited Niagara Falls, New York, on the U.S. side for about 5 hours, never crossing into Canada. It's important to stress that we stayed within the United States and did not enter Canada. I would appreciate it if Verizon could remove this charge and issue a corrected bill. I have been a loyal Verizon customer for years, but I am disappointed with this situation. I hope to continue as a Verizon customer, pending the resolution of this matter. Please include in your email response the best phone number to reach a live person. Thanks, Wayne Dunham.

On either October 15th or 16th, [redacted], a Verizon truck drove onto my lawn, causing significant damage. Despite contacting Verizon and expecting a supervisor to inspect the damage on October 18th or 19th, no one arrived. The ticket number provided was NJCD04QBDF. After contacting Verizon again, a new ticket number, NJCD04QDKY, was issued, with promises of a supervisor named Mr. Blake contacting me within an hour on October 26, [redacted], but no one reached out. Subsequent calls on November 8, [redacted], revealed that the ticket was closed due to lack of information, without attempts to contact me on my office or cell phone. The incident involved one of Verizon's bucket trucks, which had to be towed from my property, indicating that there should be a record of the driver. Despite being assigned a new ticket number, NJCD04QM53, no one has reached out as of November 26, [redacted]. This lack of communication and professionalism regarding the damage to my property is deeply disappointing.