My account* is *********-***** Wood Motors inc. A few months ago, I stopped into your...

GetHuman-briende's customer service issue with Verizon from September 2018

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The issue in GetHuman-briende's own words
My account* is *********-***** Wood Motors inc. A few months ago, I stopped into your Baxter MN Verizon store to look at updating our jet pack that we were using. I was told we should move our account over to unlimited which I did. We not only have a jet pack but also a router number ***-***-****. The jet pack that was updated is number ***-***-****. I received an invoice for $**** and took it right into the Verizon store and spoke to the salesman (Mitch) who advised me in the first place to update the jet pack. He said there must be a mistake and he would look into it. I didn't hear back from him so I went back into your store and asked what was going on with the account. He said he would go find his manager and explain it to me. He said that they needed a copy of our corporate license showing we were a business. Not sure why, seeing we have been with Verizon for quite some time. I said ok and sent them a copy. I have been texting the salesman on what is going on for over a month, but nobody is getting back to me. I need someone to get this account handled. We use the jet pack in our service department and we haven't had it for a month or so now. The salesman will now and then text me that they are working on it, but after receiving this last bill, it shows me nothing has been done. Could someone please let me know the status of our account.**Brien Devins*Wood Motors Inc*Tanner Companies*Controller VP

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Verizon

Customer service issue
Reported by GetHuman-briende
Sep 13th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 1579 others
0 customers following this

Timeline

GetHuman-briende started working on this issue
Sep 13th, 2018 9:01pm

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