OMG, I have been dealing with the same wifi issue since JUNE with Verizon. I spent alm...

GetHuman-pardeee's customer service issue with Verizon from September 2018

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The issue in GetHuman-pardeee's own words
OMG, I have been dealing with the same wifi issue since JUNE with Verizon. I spent almost * hrs earlier just on hold waiting for a CSR in billing. I finally gave up after briefly chatting with an online rep. I'm so disgusted with Verizon, I'm thinking about leaving after all these years. The only resolution I feel is acceptable is a major credit on my account. This has been ridiculous. I've spent countless hours on the phone, had * techs come out (* was * hours late, supposed to be there * am -** noon and he didn't come until almost * pm, really messed up my schedule), the *nd tech assured me the wifi was fixed and it wasn't, I spent an hour and a half talking to an abroad CSR tech on the phone who told me it would most definitely be fixed and I was set...NOPE. I also spoke to a female CSR and went thru the whole story with her and she said she was going to call me a month later in August to discuss the credit and my account...the call never came. Like I said, HOURS & HOURS---WASTED. Tech “Jeff” left voice mail regarding open trouble report **** to say he corrected speed of wifi, it should have been * and it was *.*. Unbelievable. Ellen Holt
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Customer service issue
Reported by GetHuman-pardeee
Sep 7th, 2018 - a yr ago
I have an issue with Verizon too
Seen by 5 customers so far
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GetHuman-pardeee started working on this issue
Sep 7th, 2018 3:15am
GetHuman-pardeee indicated the issue is not fixed yet.
Sep 7th, 2018 3:17am