I have experienced extraordinarily poor service from Verizon FIOS trying to resolve an...

GetHuman1005215's customer service issue with Verizon from August 2018

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The issue in GetHuman1005215's own words
I have experienced extraordinarily poor service from Verizon FIOS trying to resolve an issue. After numerous calls--totaling more than *.** hours--the issue is not resolved.**I want to speak with a senior manager. I've spoken with first-line phone reps and supervisors several times in both Billing*Sales and Repair. **I am ready to cancel and go with Comcast if I don't get the issue resolved. I do not want a ticket * or meaningless apologies.**I need someone to call me at ***-***-****--not email.
GetHuman1005215 did not yet indicate what Verizon should do to make this right.
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Customer service issue
Reported by GetHuman1005215
Aug 17th, 2018 - a yr ago
I have an issue with Verizon too
Seen by 4 customers so far
Similar issue to 918 others
0 customers following this
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
GetHuman1005215 started working on this issue
Aug 17th, 2018 7:02pm
GetHuman1005215 indicated the issue is not fixed yet.
Aug 18th, 2018 10:32pm
GetHuman1005215 confirmed the issue is fixed. Hooray!
Aug 20th, 2018 10:41pm