I was originally paying around ** dollars for my plan. I broke my phone (but had the pr...

GetHuman978829's customer service issue with Verizon from August 2018

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The issue in GetHuman978829's own words
I was originally paying around ** dollars for my plan. I broke my phone (but had the protection plan), while I was working. I went in to my local Verizon store to figure out how to fix it. They told me to send it in, and gave me a phone to use. However, they did not inform me that my plan would triple. I am very disappointed with the service I have received. The worker added a line, and I am still paying on two phones now. I want to cancel the second line, and get this resolved.
GetHuman978829 did not yet indicate what Verizon should do to make this right.
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Verizon

Customer service issue
Reported by GetHuman978829
Aug 11th, 2018 - 7 mons ago
I have an issue with Verizon too
Not resolved
Seen by 2 customers so far
Similar issue to 853 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman978829 started working on this issue
Aug 11th, 2018 12:33pm