I was able to contact Verizon, but the situation is still unresolved. Three different people told me it can't be done.

GetHuman-bronxsue's customer service issue with Verizon from August 2018

Help with my Verizon issue
The issue in GetHuman-bronxsue's own words
want to return to paper bills***Until June I only received paper bills. In June, in response to an unrelated issue, the fact that the name on the account was not mine, but my late husband's, led Verizon to close out my account and give me a new account number. Apparently new accounts are not eligible for paper billing. Despite the fact that I have been paying the bills for the last twenty years, I'm no longer considered an old customer, therefore,*I'm no longer "grandfathered in" and I can't get a paper bill. (My best guess is that Verizon doesn't want to pay postage.) Apparently they sent the July bill via e-mail and it went into either Spam or Trash, but it*never showed up in my inbox, so my payment was late, which bothered me. That's basically why I want*to return to paper billing. I spoke to a representative, who said it couldn't be done. I asked for his supervisor, who repeated that there was nothing they could do. Any suggestions for my next step?
GetHuman-bronxsue did not yet indicate what Verizon should do to make this right.
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Verizon

Customer service issue
Reported by GetHuman-bronxsue
Aug 10th, 2018 - 8 mons ago
I have an issue with Verizon too
Fixed
Seen by 10 customers so far
Similar issue to 845 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-bronxsue started working on this issue
Aug 10th, 2018 4:45pm
GetHuman-bronxsue indicated the issue is not fixed yet.
Aug 10th, 2018 5:46pm
GetHuman-bronxsue indicated the issue is not fixed yet.
Aug 11th, 2018 12:51am
GetHuman-bronxsue indicated the issue is not fixed yet.
Aug 11th, 2018 1:14am
GetHuman-bronxsue indicated the issue is not fixed yet.
Aug 11th, 2018 1:43am
GetHuman-bronxsue indicated the issue is not fixed yet.
Aug 11th, 2018 6:08pm
GetHuman-bronxsue indicated the issue is not fixed yet.
Aug 12th, 2018 4:34pm
GetHuman-bronxsue indicated the issue is not fixed yet.
Aug 12th, 2018 4:35pm
GetHuman-bronxsue indicated the issue is not fixed yet.
Aug 12th, 2018 4:36pm
GetHuman-bronxsue indicated the issue is not fixed yet.
Aug 12th, 2018 4:40pm