Verizon Has Not Activated Prepaid Phone After Many Requests and Customer Service Checking and Failing.

GetHuman941577's customer service issue with Verizon from August 2018

35 views | 746 similar | 2 following
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The issue in GetHuman941577's own words
Purchased a Verizon Prepaid phone today and haven't been able to get it activated on any of the Verizon various sites. The phone is charged and turns on but does not have a phone number associated with it. I did several chats, provided imei, iccid, my info, etc., only to be transferred after extended time involved each time up to ** minutes right back to where I started on the Prepaid Phone customer service page. I tried to register as directed, got a name and password through the verizon system, can actually use them to sign in but account accesses "nothing", Just disconnects during searches. I just want this dumb phone activated.

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Verizon

Customer service issue
Reported by GetHuman941577
Aug 2nd, 2018 - 4 years ago
Not resolved
Seen by 35 customers so far
Similar issue to 746 others
2 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman941577 started working on this issue
Aug 2nd, 2018 6:03am