I have a second home located at *** Dogwood Avenue*Huntsville, TX ******This location h...

GetHuman-seeverit's customer service issue with Verizon from July 2018

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The issue in GetHuman-seeverit's own words
I have a second home located at *** Dogwood Avenue*Huntsville, TX ******This location had superior service a few years ago, so much so that I switched from ATT to Verizon, then something happened and the service quality went down but was still manageable. In the last year the service is so bad that it is hard to make a voice call, send text (especially if there is pictures or any file attachments), and searching the web is enough to make me want scream! I have called the customer support number to report it but have never gotten any relief. I am using an iPhone X that I purchased from Verizon as well as the iPhone X for my wife. I have an unlimited plan but I’m not able to justify the plan with such horrible service at my second home. I am told by customer service representative that I am in a forested area and that that is the problem, but whenever it was that I switched to Verizon (check your records), the service at that location was excellent! Please help restore my service to its level so I can use the service to its fullest. I feel like I’m only able to use **% of my service and paying ***% of my bill. All of my neighbors in the same subdivision with Verizon are experiencing the same problems but they don’t want to call customer service and stay on hold for an extended period of time, so I am trying this route because I don’t either

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Verizon

Customer service issue
Reported by GetHuman-seeverit
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 6 customers so far
Similar issue to 552 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman-seeverit started working on this issue
Jul 10th, 2018 12:21am
GetHuman-seeverit indicated the issue is not fixed yet.
Jul 10th, 2018 1:22am
GetHuman-seeverit indicated the issue is not fixed yet.
Jul 11th, 2018 1:26am
GetHuman-seeverit indicated the issue is not fixed yet.
Jul 16th, 2018 1:46am
GetHuman-seeverit indicated the issue is not fixed yet.
Aug 30th, 2018 2:51pm