I have reported a phone issue where I cannot receive calls coming in. This problem star...
GetHuman848276's customer service issue with Verizon from July 2018
Help with my Verizon issue
Top Tip from another customer
If you are having a service issue you should restart your device then turn it back on. If that does not help you should try call Verizon using another phone or device to report the issue.
The issue in GetHuman848276's own words
I have reported a phone issue where I cannot receive calls coming in. This problem started last Wednesday, though I was not aware of it till Thursday. I have spent at least * hours on line and on the phone trying to resolve this. Right now, at **:** pm, I have been on the phone holding for ** minutes. I have tried for four days to get an answer. Apparently some work was done outside on a pole, but did not resolve the issue. No one has given me any info. about that repair. Perhaps an e-mail would be helpful as a manner of communication. Your so called customer service has not serviced this customer well. What will it take to get help? It's been an hour that I have been holding and I have to hang up as I have to get to sleep ' I work tomorrow at *am. Is this the best you can do, Verizon?
GetHuman848276 did not yet indicate what Verizon should do to make this right.
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How GetHuman848276 fixed the problem
I have no idea how it was fixed. I never heard from Verizon after being told they were sure the problemm was not theirs and basically said I was on my own. After ** days, I just receiveda phone call
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