Horrible service installed today as a existing customer. Doesn't work and made my movin...

GetHuman750357's customer service issue with Verizon from June 2018

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Help with my Verizon issue
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PIN on Account, Name of Account Holder, Phone Number, Email on Account, Billing Address, and Last 4 of Social Security
GetHuman750357's next move: have a Verizon rep call.
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The issue and preferred resolution, in GetHuman750357's own words:
Horrible service installed today as a existing customer. Doesn't work and made my moving horrible. My DVR service does not work at all and I have lost all of the things that I had taped on my DVR even though I brought the DVR and set-top box with me. Now when I called him was on hold for nearly an hour I am told that my DVR service was not included in the move. WTF
I trust that Verizon will make this right and come up with a resolution that is fair.
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Verizon

Customer service issue
Reported by GetHuman750357
Jun 4th, 2018 - 2 mons ago
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Timeline
GetHuman750357 started working on this issue
Jun 4th 11:25pm