Horrible service installed today as a existing customer. Doesn't work and made my moving horrible. My DVR service does not work at all and I have lost all of the things that I had taped on my DVR even though I brought the DVR and set-top box with me. Now when I called him was on hold for nearly an hour I am told that my DVR service was not included in the move. WTF
I trust that Verizon will make this right and come up with a resolution that is fair.