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why did I receive a new router?

Verizon

Customer service issue
Reported by GetHuman407274
Feb 2nd, 2018 - 23d ago
GetHuman407274's next move: have a Verizon rep call you.
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman407274 started working on this issue
Feb 2nd 9:34pm
GetHuman407274 reviewed the items needed
Feb 2nd 9:34pm