Verizon Wireless Customer Service Issues

Archive 41

The following are issues that customers reported to GetHuman about Verizon Wireless customer service, archive #41. It includes a selection of 20 issue(s) reported April 3, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Since signing the contract, my mobile data has been unusable, averaging speeds between 1-5 mbps. I rely on WiFi for most tasks, and my watch got disconnected from the plan with no resolution despite multiple attempts. Promised $[redacted] for switching from AT&T to Verizon, I only received $[redacted]. My phone frequently drops calls, shuts down randomly, and my overall experience with mobile services is frustrating. Customer service has been unhelpful, with phone calls ending abruptly and chats getting terminated by agents. If these issues persist, I will switch to T-Mobile and escalate my concerns to the BBB, FTC, and Attorney General's office. Additionally, I will share my negative experience on social media. Paying nearly $[redacted] a month is far from what I expected based on the initial information provided. My mother, a long-time customer, is also questioning the service quality. Please address these issues promptly.
Reported by GetHuman6980686 on dimanche 3 avril 2022 00:06
My mobile data has not been working properly since I signed the contract. My speeds are consistently low at 1-5 mbps, forcing me to rely on WiFi. Additionally, my watch got disconnected from the plan, despite multiple attempts to have it reconnected without success. I was promised a $[redacted] reward for switching from AT&T to Verizon, but only received $[redacted]. Furthermore, my phone frequently drops calls, shuts down unexpectedly, and overall limits my use of mobile products. My attempts to seek assistance via phone and chat have been unsuccessful, with calls ending abruptly and chats being terminated by agents. If these issues are not resolved promptly, I will consider switching to T-Mobile and lodging complaints with the BBB, FTC, and Attorney General's office. I am extremely dissatisfied with the level of service I am receiving, especially considering the high monthly cost of nearly $[redacted]. I expect credit for the inconvenience caused by not being able to fully utilize my devices. I have also mentioned multiple online promotions to Verizon representatives, which they have been unable to locate.
Reported by GetHuman6980686 on dimanche 3 avril 2022 00:08
Recently, I underwent an upgrade for my Samsung Galaxy S10 to the S22, enticed by a $[redacted] promotional offer that would increase my monthly bill by approximately $4. After initially selecting the incorrect S22 model, I managed to cancel the upgrade yesterday. Upon rectifying the issue, I discovered my wife's S10 had been inadvertently involved in the upgrade/trade-in process, which was not intended. After addressing this during the purchase, the chat representative assured me they noted the error and it would not cause any problems once the correct device was returned. Before returning my S10, I seek confirmation from a live representative that once they receive my device, the $[redacted] promotion will be correctly applied to my billing over the next three years.
Reported by GetHuman-umstakwi on lundi 4 avril 2022 11:13
As a Verizon Wireless customer, I encountered various issues after filing complaints with the FCC. Upon receiving notifications via FedEx and following proper procedures, my service was temporarily terminated, then restored for me to switch providers. Returning to Verizon, I noticed discrepancies in my plan and cloud service. Despite being on a $35 plan, I was billed for a $50 plan, and my cloud data did not fully restore. Repeatedly prompted with "digital secure" on sign-in, I sought help via email but was directed to the app after my service was already disrupted. I sought a refund for unused days of service, to no avail. Despite conversations with Fari from executive relations, my account issues remained unresolved. Looking for assistance beyond Fari, I discovered no alternative contacts within executive relations at Verizon Wireless.
Reported by GetHuman7303300 on mardi 5 avril 2022 01:47
I have been using Verizon wireless prepaid phone service on and off since [redacted]. My phone issues started in [redacted] and despite filing several complaints, I encountered challenges with a rude executive relations representative. After trying to resolve conflicts and providing documented proof of my concerns, my service was abruptly shut off, even though I was not behind on any payments. Despite requesting a refund or service until my due date of 4/9/22, this was not provided. Following this, my cloud account stopped working, and I lost access to my pictures. I received an email instructing me to sign in to the Verizon wireless app to retrieve my cloud information, but I am unable to access it. Is there an alternative way to contact Verizon wireless besides the Georgia location? You can reach me at [redacted], [redacted], or [redacted] Thank you.
Reported by GetHuman7303300 on mardi 5 avril 2022 02:10
I experienced issues with my recent device order from Verizon. FedEx had a delivery mishap initially, causing delays. Once the device arrived, I faced difficulties accessing my account using the new phone, a Pixel 6. Despite various attempts, I couldn't log in or access websites with the new phone. After multiple calls to customer service, I managed to re-register my account on a computer. However, the issue persisted, and I even got locked out of my account. The customer service team could not pinpoint the exact problem with the phone. The lack of instructions upon receiving the phone, coupled with the inability to use it for web browsing, has been frustrating, especially considering the monthly bill. I'm contemplating requesting a refund and canceling my account due to these ongoing challenges.
Reported by GetHuman-sadlilmo on dimanche 10 avril 2022 04:46
On April 12, [redacted], I want to address an issue with my iPhone 12 mini's Base Band Chip. I bought this phone from Verizon Wireless in September [redacted], and the one-year warranty ended in September [redacted]. Starting in December [redacted], I encountered problems while updating the system, leading to an "Unable to Activate" message. After seeking repairs first at Verizon and then at the Apple Store in January [redacted], I was informed about a major issue requiring extensive repair, specifically a Faulty Base Band Chip causing Base Band Failure. Apple had a similar problem with the iPhone 7 series, resulting in a recall. It seems like both Verizon and Apple might be aware of this issue but have not addressed it. I believe this is a manufacturer's defect that should not be bound by the one-year warranty. My phone is otherwise in perfect condition. I am requesting an immediate replacement for my iPhone 12 mini. If not resolved, I may have to consider legal action, possibly a Class Action Lawsuit for Negligence and Fraud. I anticipate a prompt response detailing your proposed actions to address my concerns.
Reported by GetHuman-eddiegli on mardi 12 avril 2022 15:14
I have almost completed my payments with Verizon. Recently, I received an email stating that my payment could not be processed on April 14th. I spoke with a representative and explained that I was unable to have the funds in my account on that day as I am currently unemployed. I visited my local Verizon store and made the payment with cash after 5 pm. I believe I have been a loyal customer for nearly a decade and have never faced payment issues until this past year due to job loss. It would be helpful if Verizon was more connected with their stores to verify payments. It is frustrating not being able to easily reach a customer service representative. I have another payment due next week, which I will take care of before considering switching to a different phone carrier. Thank you, Rhonda.
Reported by GetHuman7356485 on mardi 19 avril 2022 19:59
I am experiencing problems with the Verizon Digital Secure app on my LGK20v android phone and am seeking assistance from a live customer service representative. The virtual chat has not been helpful in addressing my concerns. Furthermore, I have additional issues with my Verizon account that also require attention. Can someone please assist me in connecting with a customer service agent? Your help is greatly appreciated.
Reported by GetHuman7381393 on mercredi 27 avril 2022 02:21
I arranged payment and expected my service to be restored. Initially, I was on prepaid but was convinced to switch to a regular account with the assurance that my bill would remain stable. However, the bill doubled and then tripled, which I had forewarned about. When I received a replacement phone as the screen blanked out, the same issue recurred with the new phone. This situation has led to significant financial losses in my business. Currently, I need my phone to be unlocked so I can retain my number. Despite having a payment plan scheduled for the 19th, I cannot afford to pay it immediately. I have faced challenges including eviction and the recent loss of my boyfriend. I am desperate to restore my service to avoid further losses, and I need assistance in porting my number.
Reported by GetHuman7410968 on jeudi 5 mai 2022 03:28
I have a prepaid Samsung phone with Verizon Wireless. I purchased minutes online, but they were not applied. After struggling with phone support and live chat for weeks, I finally reached a rep who provided great customer service. They mentioned putting in a new sim card to unlock the phone and promised a refund for the minutes I never received. However, after inserting the new sim card, my phone displayed an error message that the sim was not from Verizon. I called customer service again, and even the supervisor was unable to resolve the issue and abruptly hung up on me. I am frustrated by the lack of follow-through and assistance from Verizon. My contact number is [redacted].
Reported by GetHuman-frankysg on mercredi 18 mai 2022 05:40
In March [redacted], I bought an Apple iPhone 11 Pro 64GB from Best Buy at a discounted rate to activate on my Verizon account. The promotion offered a significant credit per month, which I have yet to receive for any of the three lines on my account. After reaching out to Verizon customer service, I spent a considerable amount of time on the phone with an agent who only partially resolved the issue by providing a credit of $[redacted] instead of the expected $[redacted]. Despite my attempts to provide evidence of the promotion through a PDF copy of the Best Buy ad, the agent was unable to help further as she couldn't locate the deal in question and claimed not to have an email address to receive the evidence. I am now seeking assistance in getting the correct credits applied to my account for the phone purchase.
Reported by GetHuman7471626 on mardi 24 mai 2022 00:50
I recently activated my Moto G Pure and transferred my SD card from my previous phone as instructed. After downloading all the necessary data, I discovered that I am seeing someone else's pictures instead of my own. I'm quite perplexed by this situation and would greatly appreciate the opportunity to speak with a customer service representative to resolve this issue. I am using a prepaid service, although I don't believe that is the reason for this mix-up. Your assistance in this matter would be greatly appreciated.
Reported by GetHuman7493707 on mardi 31 mai 2022 20:27
Hello, my name is Marylou Pacheco. I initiated my service plan with you in November or December, and since then, I have encountered numerous problems with the 4 cell phones I received. My bill is consistently high, and after paying $[redacted] recently, my services were disconnected. I am frustrated with Verizon and cannot continue like this. Two of my phones, with numbers [redacted] and [redacted], are paid off, while the other two, with numbers [redacted] and [redacted], still have outstanding balances. Dealing with this issue every month is causing me stress. Despite being assured by a representative that my problems were resolved, I received a bill for nearly $[redacted]. It is challenging to reach a live person for assistance. Please assist me with this matter. My contact number is [redacted].
Reported by GetHuman7503367 on vendredi 3 juin 2022 15:42
I recently placed an order with Verizon for an iPhone 13 Pro Max, an iWatch Series 7, and a Galaxy Watch Series 4 totaling $1,[redacted]. I made the purchase yesterday at 7 a.m. Pacific Time but have not received any updates yet. I selected Verizon as my phone service provider and opted for a phone plan allowing up to five lines for $30 a month per line plus a $35 activation fee. The iPhone cost over $1,[redacted], but I had no down payment, and I will pay in 24 monthly installments of around $32 with my Best Buy Visa credit card. I am waiting for a new phone number, shipping details, and confirmation. My address is [redacted] Dairy Avenue, Apt [redacted], Corcoran, California, [redacted]. My name is Monique S., born on 02/23/[redacted]. Last 4 of my social is [redacted]. My email is [redacted], and my phone number is [redacted]. I agreed to terms and conditions with Verizon and Best Buy, got insurance through Geek Squad for $[redacted], and used my Best Buy account for the purchase. I am looking for confirmation details and need assistance with my order status.
Reported by GetHuman7508012 on dimanche 5 juin 2022 06:26
I'm in need of a supervisor. I've dealt with 19 different representatives since May 20th, each call lasting over an hour, to simply upgrade two out of my four phones with Verizon. After almost 7 years with the company, if I can't resolve this today, I'll have to cancel my service altogether due to the frustration. Despite being a huge corporation, Verizon hasn't been able to resolve my issue, offer a sincere apology, or provide any compensation for the multiple agent assist fees incurred. The lack of follow-through, broken promises of call backs, and unhelpful responses have left me incredibly frustrated. I'm currently at the store after being told to come in, but even they are unable to honor what I've been told numerous times. Please have a supervisor contact me as my experience has been beyond disappointing.
Reported by GetHuman-corinegi on mercredi 22 juin 2022 20:03
I'm in the process of settling my final bill. However, I've noticed that I was incorrectly charged for the discount I used to receive. Additionally, there is a charge for the trade-in credit I got for one of my phones that seems off. There was a mix-up with a promotion that only recently got corrected. Initially, the trade-in credit wasn't applied towards my phone due to an error by the representative. Instead, a credit was given on one bill, unlike the usual procedure. Now, they are asking for the trade-in credit back, but they haven't honored their promise to credit us for 8 promotional credits on the following bill. It's frustrating that we traded in a phone but didn't receive the correct credit, and now they want it all refunded.
Reported by GetHuman7663372 on lundi 25 juillet 2022 14:40
I signed up for Verizon service last year with the expectation of receiving gift cards per line. However, I was only given Verizon store credit, which was mostly unused. I experienced terrible or no service in my area despite contacting them multiple times for assistance. With no solutions provided, I decided to switch to another provider. Following the switch, Verizon charged my account over $[redacted] to recoup the store promo credits they had issued, even though they remained unclaimed. Despite promises to credit back the unused vouchers, this was never done. When I disputed the charge with my bank and had the funds returned, Verizon still reported the $[redacted]+ outstanding amount as a collection on my credit report.
Reported by GetHuman-erykalef on lundi 25 juillet 2022 20:37
I'm having trouble reaching [redacted] in Granite County at Georgetown Lake, Montana, multiple days a week due to intermittent phone service. Cell service is consistently failing to work, displaying a "call failed" message during all attempted calls. This issue occurs frequently, particularly on weekends, putting people's lives at risk in the area. It seems that the system is not adequately handling the current demand or is facing mechanical or technical difficulties. Kindly upgrade the system and address this problem promptly!
Reported by GetHuman7709974 on mardi 9 août 2022 17:48
In June, I made an order to upgrade one of the lines on my account, specifically the one ending in [redacted]. Verizon unilaterally decided to cancel the order, even though I had already made the purchase of a new device at Best Buy due to the cancellation. To my surprise, when I received my June statement, I was charged $[redacted].99 for the equipment, a $35 upgrade fee, and applicable taxes totaling around $[redacted]. I contacted customer service several weeks ago and after a lengthy six-hour call, the representative acknowledged their mistake and assured me a credit within 10 business days. Unfortunately, the credit never appeared and each time I call, I struggle to reach someone cooperative. Could you please assist me with this issue? The order in question, number [redacted]9, was placed on June 19 and canceled on June 23. I request your help in resolving this matter promptly.
Reported by GetHuman7075532 on jeudi 18 août 2022 17:59

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