Verizon Wireless Customer Service Issues

I did not authorize any changes to my plan. On November 27, I authorized a DATA BOOST for 15 days with 2GB for $30. Ara assured me my monthly charge of $10.08 would not change. However, upon returning from my trip, my plan had been altered, resulting in an unauthorized automatic payment of $[redacted].12. I contacted customer service and spoke with Ferdie and supervisor Sasha. The agent notes confirmed my authorized Data Boost, yet the supervisor failed to correct the error immediately. Sasha acknowledged the events of November 27 but promised to review the situation and get back to me within 24-48 hours. I have not received any follow-up. Request ID: [redacted]. This situation needs urgent correction, or I will escalate the matter to my bank and Verizon Wireless due to this gross negligence.

I am experiencing difficulty with my Galaxy A11 not connecting to the Verizon prepaid network. Even though it is a Verizon prepaid phone and I have updated it and performed a factory reset, the SIM card works in other Verizon devices. I have made several attempts to contact customer service for assistance with my poor signal, but have only received automated responses. Additionally, my online Verizon account is locked, prompting me to seek help from a caring customer service representative. I have been a loyal Verizon customer for years and prefer not to switch carriers. I hope for a resolution with personalized help as I believe many other customers may also be facing similar issues. I appreciate your understanding and look forward to a positive response. Thank you for your attention to this matter.

I terminated my cellular contract with Verizon on December 20, [redacted]. However, I received a notification on January 9, [redacted], stating that my final bill was overdue, along with a $20 service fee charge. I have spent hours on hold trying to reach customer service. Yesterday, I visited a local Verizon store to seek assistance. I was surprised to learn that auto-pay cannot apply once the contract is terminated. They directed me to another customer service number, which has been unresponsive. I have two main concerns. Firstly, why am I being billed for a full month's service when my contract ended on December 20? Secondly, why was I not informed that auto-pay was no longer active for my account before the final bill was due, resulting in a $20 fee? The difficulty I've faced in accessing customer service was a significant factor in my decision to terminate my contract. I would like to request the waiver of the $20 fee if I am indeed responsible for a full month's service post-termination. You can reach me by calling or texting at [redacted] or emailing me at [redacted]

I purchased a new phone at Walmart from a Verizon representative promising me a small monthly installment and a $35 service fee. Upon receiving a bill for over $[redacted] within 30 days, I visited the Walmart store multiple times seeking resolution. Eventually, another staff member assisted me. The Verizon agent's promise did not align with the charges, and I felt deceived. I returned the phone, but was informed I still owed over $[redacted]. I believed I should only be charged for the service period I used the phone and terminated the service due to the misrepresentation by the Verizon agent at Walmart.

I visited the Verizon store in Merrick, NY to inquire about my bill increasing after changing plans. I was assured that the billing would stay the same when I made the switch. However, they showed me a history of my account indicating a price increase without offering any apologies. When the manager stepped in, she suggested removing insurance to reduce costs, but I felt that wasn't a satisfactory solution. She mentioned contacting customer service to discuss plan options. I emphasized that I was promised no price hike with the plan change, which was verified multiple times by the salesperson. Despite understanding and agreeing to pay for a new phone with the plan change, I expect Verizon to honor the initial agreement and not charge me more than the $[redacted] base of my previous plan.

I recently contacted customer service to switch my plan from a $[redacted] billable monthly plan to a $40 prepaid plan. During the call, I was convinced to trade in my existing phone by making an $80 payment and receiving an $[redacted] credit toward a new device. I made it clear that I only wanted the plan change and didn't want any additional costs or contracts. After receiving conflicting invoices, I was first assured I wouldn't be charged for the phone, then saw a $27 monthly charge which was eventually refunded. Despite requesting the $40 plan and paying for it, I continued to receive bills for the $[redacted] plan. When I inquired, I was told I couldn't switch because I accepted the new phone, locking me into a contract. Despite requesting a manager callback that never happened, I am adamant about rectifying this situation as I refuse to pay for something I was misled about. Multiple representatives confirmed I could switch to the $40 plan without repercussions, but that hasn't been the case.

I signed up for a new phone plan with Verizon in October to get $[redacted] off for trading in my iPhone XS Max. As part of the Do More Unlimited 5G plan, I submitted my trade-in, but it got delayed in shipping. After contacting Verizon about the delay, a representative assured me of the $[redacted] credit regardless of my phone's value. In November, I received a credit of $44.10, expecting the remaining amount to be credited progressively. Without any additional credits this month, I am concerned about the promised $[redacted] trade-in value. I need clarification on whether the trade-in value will be adjusted to reflect the initial agreement made in my previous conversation with Verizon.

Once again, I am faced with an unfortunate situation that requires paying a deductible fee to receive and activate my phone with my Verizon number. Without access to my phone, I can't retrieve the authorization code needed for important information. To compound matters, I can't access my email to reset it due to verification requirements through text, as my stolen phone received that verification. The loss of my wallet has left me without access to my bank accounts. Surprisingly, I discovered a sizable debt must be settled with Verizon before activating my number, which is perplexing given my suspended account status. I'm in urgent need of assistance.

My secondary phone number was changed without my permission, causing T-Mobile to continue charging me erroneously, citing a failure in transferring the numbers from Verizon Wireless. This situation is frustrating as all my clients are familiar with my secondary number, [redacted], which has been listed on every bill since April. As the director of Ss Cyril and Methodius RCC in Deer Park, NY, it's imperative for my clients, some of whom are in need, to reach me. I urge for the prompt restoration of my phone number and request for you to liaise with T-Mobile to resolve this matter. I expect a refund for all payments made to T-Mobile either as a credit on my Verizon account or a reimbursement. I diligently followed all procedures to transfer my numbers back to Verizon Wireless and seek your assistance in rectifying this issue without undue burden on my end.

I have been charged for a phone [redacted] that I never received. I started the purchase process in-store but was advised to contact ATT instead. Despite indicating I would return to Verizon, I changed my mind due to not signing a contract or receiving the phone. It has now been since October, and the charges persist. I request the charges to cease and a refund for the phone. Failure to do so will lead to me canceling my services. - MJordan.

I subscribed to the Verizon 5G Home Internet online but have been experiencing issues getting it to work. After contacting customer service and getting transferred multiple times, I was directed to return the equipment. However, there have been delays in receiving the return box and shipping label. The retail store was unable to provide assistance, adding to the frustration of the situation. Despite multiple attempts, I have not been able to return the device as instructed, leading to ongoing emails warning of charges for non-return. The lack of clear guidance and assistance has caused a cycle of confusion and unresolved problem.

I have an iPhone 7+ with poor to mediocre signal and slow data speeds. My carrier version is 49, but I am experiencing issues with my IP location, which shows as St. Louis MO instead of my actual location near Springfield MO. This discrepancy of over [redacted] miles causes me to receive ads from St. Louis instead of local businesses. Despite being a Verizon customer on their 4G network, I am disappointed with the service considering the amount spent on my monthly bill for 4 lines.

I had used "Just Ask" once and it seems they automatically enrolled me for a monthly charge without my consent. I reached out to cancel within the last two weeks, but I still received these emails: Email 1: Subject: Auto Renewal of Annual Security Plan Invoice: GS[redacted]-[redacted] Duration: 24 Months Service: Complete Network Security Cost: $[redacted].99 Email 2: Subject: Order Confirmation - Auto Renewed Annual Security Plan Invoice: GS[redacted]-[redacted] Duration: 24 Months Service: Complete Network Security Cost: $[redacted].99 To cancel and get a full refund, I tried calling +1 [redacted] within 48 hours, but the line is busy or goes unanswered every time I attempt to reach them.

After being a loyal Verizon customer for 20 years, I experienced severe call dropping issues at home which prompted me to switch carriers. Upon requesting a pro-rated refund for the unused service, I was initially promised a check refund. However, I received a text stating the refund was applied to an account I no longer have with Verizon. I am unable to contact customer service to correct this error. I am requesting that the refund be issued as a check, not as a credit to a non-existent account. The refund number in question is PH[redacted]. I simply want the refund check to resolve this issue promptly.

My phone is not working, making it impossible to log into MyVerizon online as they require an authorization code to be sent to the phone, which I can't access due to the phone being dead. I have not been able to reach a live representative to resolve this issue. I needed a transfer pin number to switch my cell number to a different carrier. When calling the [redacted] numbers, I would enter my cell number and pin code but then get stuck in a loop needing an authentication code from my dead phone. The Verizon store was not able to assist as indicated in their transfer pin process document, stating I had to call the [redacted] number. Even after escalating to Tier 2 support, they insisted I use the online option for the pin despite acknowledging the issue. The only proposed solution was to upgrade the phone, defeating the purpose. Frustrated with the lack of help, I decided to cancel my account and switch to a new carrier. Dealing with Verizon has been a time-consuming and disappointing experience, leading me to vow not to use them or Comcast again.

I am unable to provide the security answer as I do not have a spouse and did not set it myself. I have a past due bill that exceeds my usual monthly amount. While I believed I had arranged for automatic payments, it seems it is not in place. I urgently require assistance from a customer service representative as the automated system has not been helpful. Additionally, I was instructed to download an app without knowing its name. Kindly arrange for a live representative who is proficient in English to contact me promptly.

I signed up for Auto-pay, but recently had to update my checking account due to fraudulent activity. I made sure to change the account number in Auto-pay, and it shows as correct in the system. However, I received a notice stating my bill due on 3/1 was overdue. During a live chat with an agent, I got disconnected while trying to request a waiver for the "Return Fee" as my correct account number was on file. I was speaking with Sam, who was assisting me along with his manager.

I am writing to address the issue concerning my late mother's Verizon landline service. Despite returning all equipment and informing them of her passing, I am still receiving invoices for the past five months. I have visited the Verizon store in Mahopac, NY, but they were unable to assist me. My mother has not used the phone since her passing on 9/18/21, and I have the necessary documentation to confirm this. The outstanding invoice amount has now reached $[redacted].58. I kindly request a credit for this amount and the closure of her account. Thank you for your attention to this matter. Roy S.

I switched from Verizon to T-Mobile at the end of January, and my account was closed before I received my last bill. Unfortunately, I need a copy of my final bill to send to T-Mobile and get reimbursed for the remaining balance on the phones. I've been waiting for the bill to arrive via mail as I usually view it online. The email versions I receive do not display the complete account number, hindering my access to my account. Due to this issue, Verizon deducted $[redacted] from my bank account last week. Despite contacting Verizon twice, they have not mailed me the bill as promised. This situation is causing stress as I need the bill for reimbursement from T-Mobile, and time is running out as their promotion has ended. I am hoping for a resolution soon, either by receiving a physical copy of the bill or gaining access to the final statement.

I bought a replacement flip phone from a Verizon representative named Russell in Tahlequah, Oklahoma, but it never functioned properly. My wife attempted to have it serviced multiple times, but the problems persisted, creating a hazardous situation due to my serious heart condition. Recently, I blacked out in my workshop and couldn't use the phone to call for help. This recurrence of phone failures led me to smash it with a hammer in frustration. Upon returning it to the store, I was met with a dismissive response. Despite my efforts to reach Verizon for a resolution, I have been unsuccessful. It's disheartening that a company like Verizon prioritizes profits over customer safety. Communication has been challenging, making me feel like contacting the President would be easier.