Verizon Wireless Customer Service Issues

In July [redacted], I modified our data plan to increase the data allowance for our lines. However, Verizon inexplicably altered 3 out of the 4 lines, placing the fourth line on a pricier plan despite it using the least data. Navigating their website is bewildering, as accessing usage data beyond the current billing cycle necessitates a unique link from Verizon. I am seeking redress for the excess charges incurred over the past four months.

We have not been receiving our phone bill by mail recently. As customers in our 70s, we prefer not to be on auto-pay and want to continue receiving our bills through traditional mail, as we have always done with your company. Lately, we have been notified of overdue bills via iPhone, which is concerning. We are shareholders in Verizon, and if this matter is not resolved promptly, we will be escalating our concerns to your corporate office.

I am unable to access my new online Verizon bill or the updated WIFI and landline contract I made on Sunday. I received an email confirmation for my ID, lf54, but the sign-in page is rejecting it. I am locked out and cannot change the password to check. I spent an hour on chats that kept disconnecting, and the last representative mentioned clicking on something on an unnamed page, but I couldn't locate it and lost the link when searching. I was online on Sunday with customer service and tech support for over an hour and a half for repairs and to address an incorrect bill. Please contact me at either [redacted] or [redacted]. Thank you. - Linda F.

I am unable to receive phone calls as all calls are going straight to voicemail. Verizon Wireless, when contacted on the [redacted] line, informed me that T-Mobile has placed port restrictions on my line. Upon contacting T-Mobile and requesting the removal of the port restrictions, they have confirmed that the restrictions have been lifted. However, despite this, I am still experiencing the issue of calls going directly to voicemail. Verizon Wireless customer service still indicates that I need to reach out to T-Mobile to have the port restrictions removed. I am seeking assistance to resolve this ongoing problem.

I have encountered numerous issues with various agents and individuals who have consistently provided misinformation. I have spent countless hours attempting to resolve these matters, resulting in a significant financial loss of approximately five thousand dollars. One of my phones was cloned, a device was stolen, and despite Verizon releasing the suspension on it every 30 days, I have had to purchase three iPhone Promax. While one phone is fully paid for, I am willing to return the other two to Verizon, however, one of them was stolen. I refuse to pay the remaining amount of around $[redacted] as a result. I am considering switching to AT&T due to their unlimited data plan without speed reductions. My main request is for Verizon to compensate me for the stolen iPhone Promax, as it is now irretrievable. I am adamant about not paying the outstanding $[redacted].

I've had continuous issues since receiving my iPhone with Verizon. I paid for 15 months but decided to switch due to multiple deceits. Upon switching, I had a credit of $[redacted]. However, Verizon recently deducted $[redacted].27 from my bank account. Despite assurances of refunds and resolutions, I have yet to see any improvements. Presently, I am due a refund totaling $[redacted].27 - the minimum owed to me. I urgently request the repayment of both my charges and credits without delay. I am not interested in excuses; I simply want my money refunded promptly. Thank you.

I have two phones connected to my Verizon account. I need to remove one of them, which is linked to phone number [redacted], as it was being used by a friend named John Walker. He intends to open his own account and keep this number. I initially tried to handle this at the local Verizon store in College Place but was advised to do it over the phone. Unfortunately, the number provided for assistance was incorrect. I am reaching out for guidance on how to proceed with this situation. I intend to retain the number [redacted], which is the one I personally use. The objective is to release the number [redacted] from my account so John Walker can use it when he establishes his account.

Dear Sir/Madam, I contacted my cousin in South Africa on 12/10/[redacted] using Whatsapp and was charged $69.72 for the call, which came as a surprise. I promptly reached out to Verizon customer service and spoke with Ken at around 8:30 am on 12/10/[redacted]. Ken reviewed the call, assured me the charge would be removed from my bill, and advised me to notify Verizon if it still appeared on my monthly statement. However, upon receiving my bill on 12/18/[redacted] amounting to $[redacted].58, the $69.72 charge remained. Despite my efforts to contact Verizon on 12/18/[redacted], I was unable to reach a representative to address this issue. As a loyal Verizon customer, I hope for assistance in resolving this unexpected charge for a Whatsapp call, as I would not have knowingly incurred such a high fee for it. Your help in waiving the $69.72 charge would be greatly appreciated. Thank you

I recently received a 5G SIM card for my new iPhone 13 Mini from the Apple store. The Verizon representative helped me set up my phone with a temporary SIM card to ensure I had service. However, I need to insert the 5G SIM card to switch over and access 5G service. I've been experiencing constant dropped calls and really need to get this sorted out.

I require access to my account. My line was terminated without my consent, and my efforts to correct the mistake were mishandled. I am transitioning to a different carrier but need entry to my account to provide specific details for the transfer of my old phone numbers to my new devices. I am unable to log in as my phone number is no longer registered with you. Kindly rectify this issue by contacting me at my new TEMPORARY phone number promptly. Thank you.

I recently returned a purchased s21 to exchange it for the note 20 ultra. However, I am facing issues with receiving a verification code as I do not have the device. Even after resetting my password, I keep getting a message stating that my information is incorrect. This situation has left me frustrated as I have been without a phone since November 10th. The account belongs to Kristi Robinson, with phone line [redacted] and PIN [redacted]. You can contact me at [redacted]. My username is candyrhodes120 and email is [redacted] I am Candace Rhodes, Kristi Robinson's mother-in-law, and an account manager along with my son, Cory Daughtry. Please assist me in resetting my login to resolve these ongoing issues. Thank you for your help as this situation has been difficult for all of us for far too long.

I am attempting for the 10th time to order a replacement phone for the one returned to Verizon two months ago. Despite various calls to customer support to add me as the account manager - after multiple unsuccessful attempts and my daughter and son, account owner Krisi R. and account manager Cory D., trying endlessly - we have hit a dead end. The account is still incurring charges for a line without any device connected to it. Although I have finally been authorized as a manager after two months, I am now unable to sign in at all. At this point, I am reconsidering continuing with Verizon.

I visited Verizon hoping to improve my phone service, especially while working underground where the New York State repeater is essential for communication. Unfortunately, my phone does not work at that location at all, making it impossible to send or receive texts. I explained my specific needs to the Walmart salesman, who advised me to complete the purchase even though the phone is now practically useless to me. Despite my efforts over the past three weeks, I have not been able to speak with a technician who can resolve the issue. I was offered an upgrade to a more expensive phone and service, but I am hesitant to invest more money without a guarantee that it will solve the problem. I am disappointed with the lack of resolution and communication from Verizon, and I no longer wish to pay for a phone and service that do not meet my needs. I am willing to cover the current month of service, but I do not want to continue with Verizon if the issue persists.

I am having trouble canceling my account and two additional phone lines. I no longer have access to my Verizon online account because I am no longer a customer. Chat support is also not an option without login details. I have been struggling for a week to cancel, getting passed around different departments without success. Please contact me at [redacted] to assist in cancelling the two lines.

I recently noticed a $5.20 equipment charge on my monthly bill with the note "payment 4 of 24." I am puzzled as to what equipment this charge refers to as the only device we had issues with was our home portable phone connected to cell service via the router. I visited a Verizon store and got a new router, which I was told would be provided at no cost, with only a $10 one-time service fee that I paid on the same day. However, a few days later, I received the new router without being informed about the additional charge. The lack of transparency on the billing statement, particularly the absence of any "Device Payment Agreement [redacted]" as mentioned, is disappointing and feels unfair.

I signed up for a great deal through my Chime app with "Visible" for a new phone and an unlimited plan for $25 a month. Unfortunately, my phone got stolen before the first month passed. Even after contacting them about it, I was denied my package for $25. I then decided to buy a Verizon phone and get their $40 a month unlimited plan, but in just two weeks, the phone stopped working due to a software issue. I also enrolled in the Emergency Broadband Benefit (EBB) through Cricket, but I was billed twice - once for December and again for November - despite informing them that I had ported my number before the bill was due. I am requesting a refund promptly. Thank you.

I bought a cell phone in November [redacted], but it had no service. The Herkimer, NY Verizon store was unhelpful. I then visited the New Hartford, NY Verizon store, where they gave me another new cell phone that also did not work. When I returned to the New Hartford store, the representative credited me $7.00 but told me to contact customer service for my $43.00 refund, which was unproductive. I'm still getting monthly bills despite not having a cell phone and needing a refund. My account number is [redacted].

After upgrading my phone, our bill increased by $22/month, contrary to what the Verizon agent stated it would be after the credits applied. Despite waiting two billing cycles for the correct amount to show up, it continues to reflect the higher price. I am requesting a reduction of $10/month until the phone is fully paid off.

As a Verizon customer for over seven years, my family recently upgraded to iPhone 13s from iPhone 8s. The upgrade process has left me questioning the customer service and loyalty to customers. Despite being promised varying amounts for our old phones, our recent bills do not reflect those values accurately. Communication with customer service has been challenging, with calls getting dropped and online chats providing unfulfilled assurances of corrections. A local store manager disputed our agreed-upon amounts and implied dishonesty on our part. Even after multiple visits, the billing issue remains unresolved. Feeling frustrated and overlooked as loyal customers, I seek immediate resolution and fair treatment. I await your prompt response. Sincerely, Matthew DePaul

My bill has almost doubled over the past three months, and I haven't changed my usage habits. I am confused by the charges, especially the 4.99GB data overage listed this month. I sometimes go days without using my computer, so I'm unsure why the usage is so high. Should I unplug my hot spot each time? I used to use my computer more when I was teaching, but now in retirement, my usage has decreased. I paid $[redacted] this month, though my bill typically averaged $98. I would appreciate an explanation for the sudden increase and advice on how to avoid high bills in the future. Thank you for your help. Terry G.