MY ISSUE:*I have two Accounts. One is Verizon Wireless (my iPhone and Wrist Watch - ma...

GetHuman6371019's Account Access issue with Verizon Wireless from July 2021

Help with my Verizon Wireless issue
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Before contacting them, items GetHuman6371019 may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman6371019's own words
MY ISSUE:*I have two Accounts. One is Verizon Wireless (my iPhone and Wrist Watch - many years). The other if FIOS (just a few months ago). I have several times tried (and thought succeeded), been able to go up on line to review those two accounts separately since they are different companies. My current issue was to compare payment history of the last few months. But both accounts are not recognizing using the very same ID's, Passwords, PIN, and account numbers as before. Accounts always on autopay. Worked for a short while, then screwed up again. I presently cannot be recognized by either account. Am totally frustrated, compounded by loss of life help via (one account at a time) Chat Help which just cuts out and can't be reached again.*******@***.com

GetHuman6371019 did not yet indicate what Verizon Wireless should do to make this right.

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Verizon Wireless

Account Access issue
Reported by GetHuman6371019
Jul 23rd, 2021 - a year ago
Not resolved
Seen by 18 customers so far
Similar issue to 6937 others
0 customers following this


GetHuman6371019 started working on this issue
Jul 23rd, 2021 5:03pm