Verizon Wireless Customer Service Issues

I'm having trouble with my phone apps not working. I've tried to reach tech support but can't access the verification number they sent me via text since my apps are not opening. The last representative I spoke with refused to assist me without being able to do a factory reset through the apps. They claimed that if I couldn't reset the phone, the warranty wouldn't apply, which doesn't seem accurate. In the meantime, I've been paying for a phone I haven't been able to fully utilize for more than a year.

My mobile phone number is [redacted]. The SIM card was locked today, 6/16/21, after being locked on 6/20/21. I am unable to access my 1Password account and all my other accounts due to incorrect passcodes. Despite having the correct PUK NUMBER, Verizon is not accepting it. I request the SIM card to be unlocked promptly and reimbursement for the days without service. I suspect my ex-husband, M.R. Feldman, of unauthorized access to my accounts and intend to seek legal assistance. Please expedite the resolution as I have been waiting on hold for nearly an hour on two separate phone calls. Thank you, June F. Mobile: [redacted], Landline: [redacted].

Hello Verizon team, I have a remaining balance of $[redacted] for a phone since I switched to AT&T around 2 months back. Unfortunately, I am unable to make the payment as I am unable to log in to my online account. When I attempt to contact customer support, the automated system does not recognize my Verizon number anymore, making it impossible to speak to a representative. I was advised to wait for a paper bill, but I have not received one yet. As a result, a debt collector has contacted me. I am seeking assistance to resolve this issue promptly. The Verizon number I used to have but is now with AT&T is 1[redacted]. Thank you, Chris N.

I recently purchased a TCL 5004S phone which I factory reset. Upon activating it, I signed up for a $40 5G plan, used a $50 prepaid card ([redacted]), and received the phone number [redacted]. However, after setting up the phone without WiFi and experiencing service drops, I've been unable to establish a stable connection despite restarting the device. Even when positioned outdoors, the connectivity keeps dropping out. I'm currently using a borrowed phone to access help. When I attempted to sign in at myvorizon, it mentioned my number was not registered. My assigned number is [redacted], with a 4-digit PIN of [redacted], and my security question refers to Tagum City. I'm wondering what has caused the service interruption and when I can expect to regain connectivity.

I have encountered numerous challenges while reaching out to Verizon for assistance. During my first call, I was on hold for an hour before being disconnected. In the second call, when I tried to address a billing issue, the representative abruptly hung up on me when I mentioned wanting to talk instead of making a payment. In the third call, I spent an hour detailing my concerns to customer service, only to be informed that I needed to involve my granddaughter's phone number to resolve the issue, even though she is only twelve years old. I was uncomfortable with this suggestion. I also had a chat session this morning where I requested a phone call, and despite being assured of a callback within 30 to 40 minutes, it has been over two hours. I am very disappointed with the service from Verizon so far.

I have not yet received my bill, and its due date is approaching. I attempted to access my account to view the bill, but I was prompted to enter a password and a security code. I do not recall setting up these details. Since I got a new flip phone in November, I find it challenging to use. When trying to contact customer service via my landline, each option I selected requested a security code and password. Although I tried using the old 4-digit number I had for 15 years to access my messages, it was unsuccessful. If I cannot receive assistance in setting up my account for access, my only recourse may be to switch from Verizon after 15 years and switch to Consumer Cellular. I understand the importance of security, but how can I remember a code or password I never created? When I call the local dealer, I encounter the same frustrating circular automated message as when I contact the customer service number provided on last month's bill. If you expect to receive payment, you must disclose the amount of the bill. I had plans to upgrade to a smartphone soon; however, this experience has postponed that decision. This situation is becoming unreasonable. I only seek guidance on establishing the necessary passcodes to view my bill.

I require immediate assistance speaking with a Verizon Wireless customer service representative regarding my phone service being unexpectedly disconnected despite my bill not being due until July 7th. Despite updating my payment information, enrolling in Auto Pay, and adding $60 to renew my Unlimited/$65 monthly plan, my service remains inactive. Upon restarting my phone, it displayed that I was on the 15GB/$50 monthly plan instead. I am unable to afford adding another $50 to activate my service due to financial constraints stemming from being unemployed during the COVID-19 pandemic with young children to care for. I urgently need this issue resolved as having a working cell phone is crucial for me at this time.

I terminated my late sister's Verizon account in May [redacted]. There is a $36.87 refund pending for the partial month of service. Despite multiple calls, I have not received the refund. Verizon sent an email on May 24, [redacted], confirming the refund was processed. The email mentioned sending a MasterCard prepaid card to the correct address, yet neither the card nor a check has arrived. Despite a 45-minute call on June 17, [redacted], the refund remains outstanding. The customer service representative indicated we should receive the refund within 3-4 weeks from May 24, [redacted], but it has been six weeks now. I, as the executor of the estate, have offered the death certificate and Probate Court documents. Would appreciate any advice on how to resolve this matter.

I switched to AT&T around June 21st and cancelled my Verizon account. I received an incorrect bill on July 5th, which I have disputed with my credit card company. I have attempted to contact Verizon multiple times without success. The local Verizon store directed me to contact them online, but their online system claims the phone number is inactive, which is accurate since the account has been cancelled. Could someone please email or call me to help resolve this issue? My phone number is [redacted] and my email is sailingtoo@@gmail.com. Thank you, K. Holland

I have been receiving automated calls displaying "SPAM? Verizon" from the number [redacted], claiming to be from Verizon Financial Services. After answering and entering my old account number, I was informed about a payment being posted. However, another call today stated an amount due of $25.90, which was later denied by a live representative confirming a zero balance. I am frustrated with the glitchy system and wish to provide feedback on an employee. My number [redacted] should be removed from the call list. Any further unauthorized financial calls may result in legal action. A supervisor can contact me at the same number provided. It seems logical for the automated system to call the account's associated number even if it's inactive.

I recently bought a new iPhone SE [redacted] to replace my old SE phone two days ago. However, I am encountering difficulty pairing it with my home phone system, a Panasonic KX-TG7641. The iPhone does not show up as a device on my new phone, despite successfully pairing other devices today which confirms that Bluetooth is functioning. I even tried renaming my new phone in case that was causing the issue. I have sought help from Geek Squad and Panasonic technicians today, following all instructions and usual fixes, but my landline home base unit still does not appear as a device available for pairing with my new phone. Strangely, my other cell phone pairs fine with the Panasonic system. I wonder why this new iPhone is not discoverable by my Panasonic system.

Verizon informed me that my monthly bill should not exceed $[redacted]. However, every month, changes were made to my account without my knowledge, causing my bill to spike to almost $[redacted]. After spending a whole Sunday on the phone resolving this issue, I received an alert that my bill was nearly $[redacted] within two weeks. I decided to leave. Despite disconnecting my phones, Verizon continued to bill me exorbitant amounts. Their general manager assured me my bill would stay within the agreed amount of $[redacted], but now they are harming my credit. I am willing to pay $[redacted], but they must rectify my credit promptly to avoid potential legal action.

I am using a Samsung 7 Edge and experiencing issues with wifi calling. I am currently in an area without Verizon coverage but have access to wifi in my home. My computer can connect to wifi without any problems. My phone has wifi and HD voice enabled, and I have accepted the terms of use. I was successfully using wifi calling and texting on Wednesday and Thursday this week. However, upon returning home today, I am unable to use wifi calling. My phone displays a message stating "No mobile network available," even though the wifi icon is visible and internet access is working on the phone.

I am reaching out for assistance regarding my iPhone 12 purchase in August [redacted]. Initially, I used Verizon as my provider and had agreed to pay extra each month for my new phone. I recently switched providers, and I have been facing billing issues with Verizon since then. Between January and May [redacted], I paid Verizon $[redacted].40 to 61 cents. In June, $[redacted].26 was deducted from my bank account, followed by an additional $75.32 in July. Despite these deductions, I have not received any billing statements and have been unable to get through to a human representative despite several phone calls. I provided my account number [redacted] and my address as [redacted] San Sebastian Ln, [redacted]. I am seeking clarity on whether I have completed payment for the iPhone 12 or when the billing deductions will cease. Your prompt assistance is highly appreciated.

After being a loyal Verizon customer for over 25 years, I recently experienced an issue with my Motorola edge phone. Despite Assurion sending a replacement, I encountered difficulties in negotiating a better price for the phones on my plan. Unable to secure a favorable deal, I decided to switch to another service provider in search of better prices. However, my attempts to transfer my phone were met with challenges. After facing dropped calls with technical support and visiting the Verizon store in N. Charleston, I discovered my phone was locked and couldn't be used on the new network. Even after Verizon confirmed unlocking the device, the problem persisted, leading to unexpected charges from the new service provider. I hope to resolve this issue promptly as I paid over $[redacted].00 for the phone.

My son, who recently relocated to Pennsylvania from California, wanted to merge our phone bills. He requested his wireless/landline number be canceled, and my Pennsylvania landline be transferred to his phone. We were assured that if dissatisfied, the process could be reversed, and I would retain my original phone and billing. Supposed to be notified via email, but never received one. Was informed the transfer occurred on 7/16. However, callers are redirected to a non-set up mailbox, and I'm prompted to pay for calls. This could be due to using a Calling Card for long-distance calls on my local PA landline while my son's CA line had unlimited calls. I ask for my phone service to revert to my PA number with my own billing and my son's CA number to be disconnected. Despite numerous calls to Verizon, we were told we would need a new router as his was outdated, and rewiring for my phone extensions. I prefer to keep my current phone setup and billing without the added complexity.

I was advised to contact Executive Services regarding a BBB complaint. Agent Taylor provided a resolution, but my upcoming bill is unexpectedly $[redacted] higher than I was told. An online agent explained it's a one-time fee, which wasn't mentioned by the Executive Agent Taylor. Initially quoted $30, it changed to $10 more on the same day. I'm frustrated with Verizon's service and lack of transparency. Unauthorized add-ons and misleading offers like BOGO free phones make it hard to trust. The advertising is deceptive, and the customer service experience is disappointing. If a satisfactory resolution isn't reached by Friday morning, I will pursue legal action. I was promised $[redacted] per month, but I am seeing contradictory charges on my bill.Carol Vogan

I am experiencing difficulty accessing my two accounts, one with Verizon Wireless (my iPhone and wristwatch for many years) and the other with FIOS (just a few months old). Despite previously being able to view them separately online, I am now unable to log in using the same credentials. I particularly need to compare payment histories over the last few months. The problem has persisted even though both accounts are set up for autopay. After a brief period of success, the issue has recurred. I am currently unable to access either account, and I am frustrated by the lack of assistance through the chat support, which disconnects and cannot be reestablished. Email: [redacted]

Recently, my billing was switched to paperless without my consent. I was in the process of paying my bill when I discovered this change had been made. I reached out to your customer service representative to address the issue, and although I made arrangements, my lines were still disconnected. I usually pay my bills through e-bill via my bank, which is why there was a delay in sending a check. I was surprised to see a reconnection fee and late charge on my bill. I have never opted for paperless billing with any company before. I kindly request a reversal of these charges. I have been a loyal customer of Verizon with no previous problems and believe there should be recognition for customers like me. I hope this matter can be resolved promptly, or I will have to escalate it to the FCC. - C&C Darwin, 99 Outback Ridge Trail, Jasper, GA [redacted].

I currently have Wi-Fi through Verizon temporarily until I can get caught up with other bills. I plan to switch back to Verizon fully once I am able to do so. I received a statement in the mail for July stating that the payment was deducted from my bank account on 7/23/21 with a "DO NOT MAIL PAYMENT" notation. However, my bank statement does not show that the amount was taken from my checking account. I need to figure out why this happened and what steps I should take next. If you require my account number, please inform me.