Hi,**We found that some Verizon portals canceled the question verification option when...

GetHuman-ipvmrcg's Account Access issue with Verizon Wireless from March 2021

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Before contacting them, items GetHuman-ipvmrcg may need:
PIN on Account, Name of Account Holder, Phone Number on Account, Email on Account, Billing Address on Account, and Last 4 of Social Security
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-ipvmrcg's own words
Hi,**We found that some Verizon portals canceled the question verification option when logging in, and only can access the portal with OTP now. As shown in the below capture, the delivery method is cell phone number, we cannot receive the OTP and can’t log in to the portal to download the invoice and related files for account **************.**Would you please help us to add the E-mail address *****@***.com as the delivery method then we can received the OTP ourselves? *Thank you,

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Verizon Wireless

Account Access issue
Reported by GetHuman-ipvmrcg
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 7537 others
0 customers following this

Timeline

GetHuman-ipvmrcg started working on this issue
Mar 22nd 7:36am

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