Verizon Wireless Customer Service Issues

I need assistance with understanding my bill. I paid off $[redacted] at the start of November, leaving a remaining balance of $55. However, the current bill states I owe $[redacted] for the next month. Repeated attempts to address this issue have been met with threats to disconnect my service. I am frustrated with the lack of clarity in my billing statements and the difficulty in reaching a knowledgeable representative to resolve this matter.

Verizon disconnected my landline due to a late payment. I submitted the payment on December 5th, and although the canceled check was returned to my bank, it was supposed to be received by December 10th. Upon checking, I realized I had overpaid, resulting in a credit of $45.60. As senior citizens, having our landline phone reconnected is crucial. I've attempted to reach a representative without success. My landline account number is [redacted]-[redacted] under C.T. Hicks Jr. from Cleveland, VA [redacted]. Reconnecting the phone is vital as my husband has medical needs, and the payment proof can be found on my bank statement. Your help with this matter would be greatly appreciated. Thank you, Regina Hicks.

Last month, on November 11th, I switched my phones from personal to business. I received a confirmation email from Verizon, and my personal hotspot was disabled, which I assumed was due to business plan restrictions. When I went to pay my bill, my personal account seemed to be deactivated in favor of my business account named Kelly’s Floral Creations on the Verizon App. Despite not seeing a bill in November, this month I was surprised by a $[redacted].24 bill that seemed more suited for a personal plan. I called Verizon last Saturday, only to be redirected to the Business side and put on hold for a total of five hours today after multiple transfers. No one called me back despite my requests if we got disconnected. As a long-time customer since the Altell acquisition, this customer service experience has been shocking. I only seek to settle the correct bill amicably and without the stress it has caused me.

I am trying to update the phone on my other line for my wife. We visited a Verizon store in Lower Manhattan where they said we would receive a new phone and a number to activate it. My wife's current phone has a lot of data that Verizon could transfer for us. I would like to speak with someone before considering closing my account after being a customer for many years. Two other cell carriers have already assured me that data transfer in-store is not a problem. Her old Samsung phone needs to be replaced. We are both not very good with phone technology. If Verizon no longer offers this policy for old account holders, we may have to consider switching providers.

I am interested in switching to Verizon from my current carrier, but I encountered an issue with the online process for the promotion. After completing all the required steps and passing the credit check, every time I try to finalize the order by clicking "process order," an orange box appears indicating a system error. I have tried reaching out via live chat, but haven't received a response. Phone agents couldn't assist as I am not a customer yet, and the two stores I visited were unable to help. I am feeling frustrated and running out of options to take advantage of the BYOD switcher promotion. I really want to switch to Verizon, so any guidance on resolving this issue would be greatly appreciated. Thank you.

I recently noticed a significant increase in my data usage this past month on my communication account with a total of 10GB data limit. Typically, I only use around 2GB, but somehow it spiked to 13GB without purchasing additional data. I made efforts to limit my usage upon realizing the surge but need assistance accessing the Verizon website to investigate further. Despite providing the correct username and password, I am unable to pass the security question regarding where I met my wife. I am certain of the answer but keep getting rejected. Can anyone provide guidance on this issue?

I recently purchased a Note 20 from Best Buy, but the shipment was delayed. After receiving an email that it was located, I went to the Hattiesburg store to pick it up, have it activated, and trade in my iPhone SE [redacted] to have it associated with X8930. The device was configured with X1602 initially, and despite attempting to switch to the correct number, it still displays the [redacted] number. After contacting online tech support, I was informed that my Note had been reported lost or stolen, and my case was elevated to tier 2 technical support. My account shows two Notes with different numbers, despite only having one device with the corresponding IMEI number. I am seeking assistance to ensure that I have one Note with the correct [redacted] number linked to it, as previously used with my iPhone.

I received my Verizon Wireless bill on December 18th with a due date of December 20th. Usually, I have a week to make payments, but this short notice is challenging. Most of my utility bills allow 30 days for payment. I'm frustrated by this situation and wonder if Verizon is pushing customers like me, who prefer to pay by check, to use the online payment option. Additionally, reaching a customer service representative at Verizon without enrolling in a program or providing my credit card information seems nearly impossible. I am disappointed with the level of customer service provided by Verizon Wireless in terms of billing.

I purchased a new iPhone around Labor Day in Champaign/Urbana, IL. The monthly charge I was quoted was slightly over $60. The account is under Richard Pierce at [redacted]-18 Avenue A, Moline, IL [redacted]. Since my hospitalization, I've noticed charges exceeding $85 multiple times, except for the last bill which was close to $60. As I was unwell during this period, I did not request or authorize any changes to my service or billing. Experiencing overcharges monthly is unacceptable, and attempting to contact Customer Service led me through a confusing loop. After multiple transfers and long waits, my concerns remain unresolved. If I do not receive a response promptly, I will escalate this matter to the Attorney General's office. I believe I have been mistreated as a customer and may be a victim of fraudulent practices by Verizon.

Verizon has been charging my Visa account multiple times per month, each time deducting $25 more than what I agreed to during Labor Day. I spoke with Bridget from customer service, who transferred me to Aya in financial services, then to billing. Unfortunately, I was left on hold for over an hour without any answer. I suspect I may have been a victim of fraud by Verizon. Should I proceed by filing a report with the Attorney General in my state?

I am having trouble unlocking my phone with the number [redacted]. Since switching to AT&T, I can't access my daughter's phone. I have spent a lot of time seeking assistance but have not been successful. I have spoken with Anna on Sunday, Tiffany yesterday, and Elise today, but I'm unable to reach a resolution. Every call ends up in the financial department. I have been a loyal Verizon customer for 20 years and have never been late on a payment. I am feeling desperate for a solution. Please give me a call. Thank you, Nancy H. [redacted]

Today, I received a phone message from [redacted] stating that my Verizon account was suspended and instructing me to press 1 to speak to an agent. On the 15th of this month, my monthly Verizon Wireless account was paid, ensuring my service for another 30 days. I attempted to verify the legitimacy of the number through white pages but found no information linked to it. Is this a possible scam targeting vulnerable individuals during the holiday season, or could there be an issue with my account that I am not aware of?

I have been trying to get assistance for days regarding my iPad Pro keyboard not functioning properly. I am a Verizon Wireless customer and have an Apple warranty since the iPad Pro was bought through Verizon. Despite contacting both Verizon and Apple, I am being passed back and forth with no resolution. Verizon suggests contacting Apple for a replacement, while Apple advises reaching out to Verizon for help. Verizon's lack of response has been frustrating, with promises of callbacks that never materialize. Suggestions to have my husband resolve the issue or visit an Apple store during the pandemic are not feasible. As a senior journalist, I rely on my iPad Pro for work, so a prompt repair or replacement is crucial. Please assist with resolving this matter. Thank you. Best, K. F. [redacted] [redacted]

I recently opened a Verizon wireless account (account no.: [redacted]98-[redacted]) and bought an iPhone on December 15, [redacted]. Despite my efforts, I have been unsuccessful in activating the new iPhone with the provided PIN. The phone number for the new device is [redacted]. Each time I have reached out for assistance, I have been transferred between different representatives, with hold times ranging from 30 to [redacted] minutes. The email address associated with my account has been entered incorrectly as my nameMCRTRUST.com, which is not my email address. I received my first bill of $[redacted].01 without being able to use my phone. The first screen prompts me to choose a Wi-Fi network, and when I select iPhone, it requests a password which I do not have. One representative advised me to visit an Apple store, but Apple stated that only Verizon can resolve this issue. I am seeking help to activate my iPhone promptly.

My husband, with the phone number [redacted], had a phone through Verizon Wireless. I have been trying to contact him from Nashville, Tennessee, where the recent bombing occurred, but I cannot reach him. He mentioned changing his number due to receiving calls, but I am unsure if he did. His birthday is 5/12/[redacted]. I am Tashonee James, and I am worried and need his new number. There may be a hold on his account for money reasons, but it could be something else now.

I purchased a Verizon prepaid phone and a $40 card from Dollar General. When trying to activate it, I encountered issues and contacted customer service. Despite multiple attempts and a number change from [redacted], the activation was unsuccessful, and they did not provide the new number. I had to exchange the phone at Dollar General, but now I am unable to activate the new phone with the card. Upon inserting the card, the phone indicates it is not valid and has never been used. Please reach me at [redacted]. Thank you.

I recently switched to T-Mobile, and I am attempting to unlock my son's phone. After speaking with a representative, I was informed that my initial unlock request was denied due to a missed code. A second request was going to be submitted, but the call got disconnected before it was finalized. I am following up on this matter as it is urgent for my son to have his phone unlocked promptly.

I canceled my service on August 11, [redacted]. I used to have a Motorola phone that was meant to sync with a senior watch. Charges have been continuing even though I haven't used the service since August. Despite having only one number, I was informed about two numbers. I have been mistakenly charged for both numbers. I was told that [redacted] was deactivated, but [redacted] was still active. I only knew about one number and was assured the watch would sync with that number. I have paid $[redacted].47, and an additional amount was charged incorrectly. I have spent over [redacted] minutes attempting to resolve this issue and I am extremely frustrated.

I have been on hold for an hour and a half for customer service at the store in Somersworth, NH. Zac, the person who promised to help, incorrectly entered my pin and got locked out of my account. Despite closing my Verizon account in November, I am still receiving bills. After being on hold for an hour, I was transferred multiple times between different departments without any resolution. Even after waiting for another 30 minutes, I was instructed to hang up and call back by Zac, resulting in another 45-minute wait. This level of customer service is unacceptable, and it's the reason I decided to leave Verizon after being a loyal customer for 20 years. It's no surprise that many people switch providers and never look back.

Hello, I am John Reynolds, a current Verizon customer contacting about my father's Verizon account. I am seeking assistance to review his account with a representative. I have power of attorney and can legally act on my father's behalf since my mother passed away recently. Despite making payments from his checking account, his phone was disconnected twice in two months without a clear explanation from Verizon. Unfortunately, I couldn't get help without password information. My father, who is 83 years old and has health issues, is unable to visit the store personally. I visited a Verizon store but was directed to reach out to customer service. I need his account issues resolved, including discontinuing my late mother's line and crediting his account. I wish to keep the account but need assistance. Kindly contact me at my home number [redacted] to address this matter promptly. Thank you.