Verizon Wireless Customer Service Issues

As Verizon customers, my wife and I share a monthly billing with two phones. She uses a Samsung phone with model number SM-G360V which has 8.00GB of space, currently 360MB is available. I added a 28.32GB SD card with all space available, yet it's not storing any data. The phone alerts about low device memory despite uninstalling apps and clearing files. Could you explain why the SD card isn't taking data and how to activate it? My phone, a Samsung SM-J727V, functions well with an SD card of 28.9GB and 363MB used. I appreciate your assistance. Thanks, C. McDonough

I recently acquired a new wireless phone and a new SIM card from an authorized Verizon store. Unfortunately, their system was offline, and I was directed to another closed store to activate my new device. Despite attempting to activate it over the phone through various prompts, I was unsuccessful. It took numerous toll-free numbers and unsuccessful attempts to reach a live person before I actually connected with a technician who could assist me after much frustration. This experience has left me disheartened with Verizon's customer service. I have been a loyal customer for a long time, but the difficulty in getting proper assistance has made me reconsider my allegiance. It is disappointing that after all this hassle, I cannot even find an email address to file a formal complaint. Overall, the quality of service has declined, and I am left feeling let down.

Our account at Verizon is experiencing issues. I am the account holder, but no longer have Verizon service. They require a code sent to the Verizon phone to access the account, which is currently with my son in Kuwait due to the time difference. Despite this, they won't grant access to either of us due to our different statuses. I am stuck in an automated loop and need assistance with the following urgent matters: 1) Investigating unjust charges for international services. 2) Resolving the issue of an extra number not being canceled. 3) Adjusting account access or closing it. I am extremely dissatisfied with Verizon's customer service.

My spouse and I bought two phones from Verizon at our Columbus, Ohio Costco Store at Gemini Place at 10 a.m. Daryl, the employee, switched our 5G sim cards with 4G ones, assuring us it would ease data transfer; he claimed to have included the 5G sim cards in the bag. At the Verizon store in Westerville, Ohio, a helpful staff member told us it would cost $10 plus tax for each phone to get new sim cards. Despite searching the packaging, we didn't find the original 5G sim cards. I'm reaching out via my work email since I can't have my phone at work. I would appreciate a refund for the new sim cards, as the phones should have come with 5G sims, and Daryl removed them unnecessarily.

1. Due to my location, Verizon's service is unsatisfactory. 2. My attempt to change telephone providers is hindered by outstanding debts and phone payments to Verizon. 3. I sent a letter to Verizon on October 25, [redacted], requesting a bill for remaining device debts but received no response from Attn: Correspondence Team, PO Box [redacted], Newark, NJ. 4. Despite returning the November billing to request the inclusion of phone debts, there was no response from Verizon. 5. Lack of internet customer service from Verizon makes phone contact difficult, exacerbating poor service. 6. Verizon's refusal to terminate my contract is preventing me from obtaining better phone service, leaving me feeling trapped. 7. Should Verizon persist in preventing me from addressing my debts, legal action may become necessary.

I was a long-time Verizon customer, but after moving to Charleston, I switched to AT&T because Verizon did not have coverage on Isle Of Palms where we now live. I am trying to retrieve 7 years worth of pictures that were stored in my Verizon iCloud. I had them on my old computer, but it was damaged, and the backup thumb drive is lost. Since my husband cancelled our Verizon service, I cannot access my old iCloud account. I am wondering if the pictures will still be there after the account is closed. Any advice on how I can access my Verizon iCloud storage to retrieve my photos would be greatly appreciated. Thank you, Jill C.

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I canceled my service but was still charged for the entire billing cycle, even though I only had the phone for 6 days in the new cycle. I am unable to access the internet since switching providers after Verizon stopped servicing our area. I have contacted the main customer service number multiple times, but after being directed to the billing department, I have been on hold for a total of 4 hours with no resolution. Even after being transferred to the supposed "correct department" by a manager, I was left waiting on hold for 58 minutes without any response.

I'm having trouble with Verizon as I am no longer a customer, but they're asking for payment. However, my online account is disabled, so I can't pay on their website. When I call, they can't verify my identity. The website shows an error when I try to pay my bill. I received a text from a collection agency trying to collect for Verizon, but they're asking for personal information over the phone, which I'm uncomfortable sharing. I need to contact Verizon to settle my bill.

I've been a loyal Verizon customer for 15 years. Recently, I had a disappointing experience at the store on Rock Road and 21st Street in Wichita, Kansas. The store manager was extremely rude and unhelpful. I just purchased a new iPhone 12 Pro Max and expected better assistance. It's essential for Verizon to prioritize customer support to keep loyal customers. I'm starting to doubt Verizon's reputation as the top choice for customer service. Negative experiences like these can spread fast.

I am the legal representative for Ms. Linda McLaurin, an elderly lady who has lost her phone and cannot remember her password or any other details. She has been paying the bill for at least a year without a phone. We have visited a retail store and a corporate store, but unfortunately, they were unable to assist us. I am feeling frustrated and would like the phone to be disconnected and a final bill sent. The account number associated with Ms. McLaurin is [redacted]21-[redacted]. Her address is [redacted] Highway 381N, McColl, SC [redacted]. Please assist us. Thank you, Rebecca Lane.

I am experiencing intermittent phone reception and extremely slow Internet in a remote area of Ohio. Despite anticipating these issues, I rely on being able to communicate with my customers via email. My main concern right now is updating my address. While I appreciate the need for security measures, obtaining a clearance code sent to my phone in this location can be challenging due to the connectivity issues. This situation is causing me significant difficulties and delays in completing the necessary address change.

I received an advertisement offering to pay me for promoting Dr Pepper by getting my car wrapped. Eager to try, I engaged with the person claiming to be the CEO. After sending three messages, I was promised payment. However, the individual accessed my messages using the provided numbers and is now sending spam using my number. I need assistance to prevent further unauthorized use of my phone number for messaging. This unexpected situation has turned into a terrible nightmare.

I am a person with disabilities who faced challenges due to my condition, causing me to miss work without pay. I am currently late on my bill and am concerned about my phone service being disconnected soon. I am working now and intend to clear the unpaid balance soon. However, the lateness of the payment makes me worried that my service will be cut off. I am considering contacting Verizon to explain my situation in hopes of getting an extension to make the payment. Thank you!

On Friday, December 4th, I was discussing with a technical representative about transferring data from my iPhone 6 to my new iPhone 12. Unfortunately, we couldn't finish the process because my old phone's battery died. I had the battery replaced over the weekend, but I couldn't reach the support office as it was closed. Now, I am seeking technical support to assist me with transferring the data between my phones.

We placed an order with Verizon to get new phones as new customers. After paying $[redacted] for taxes to start, our initial order was canceled for fraud. We reordered, paid $[redacted] again, and were promised our phones in 2 days. We await a refund for the first $[redacted], but it hasn't been returned and we still have no phones. For a week, we've called Verizon daily, remaining on hold for hours with no answer. This experience is incredibly unprofessional, and I am highly frustrated. I am considering seeking legal advice due to this situation and urgently need to speak with someone from Verizon.

After being a Verizon customer for over 15 years, we recently closed our account to switch to a different carrier. Upon inquiring about the amount owed to close the account, we paid the balance as instructed by Verizon. Now that our phone numbers have been transferred to Visible, which is also a Verizon company, we received an unexpected bill of approximately $98. We have made multiple attempts to contact customer service today, enduring long wait times only to be disconnected thrice after holding for over an hour each time. I am seeking assistance to have this undisclosed bill waived, as it was not mentioned during the account closure process. The phone numbers associated with the account are [redacted] and [redacted], with the account likely under the former number.

I am having a frustrating issue with my Google Pixel 3. The WiFi calling feature is not functioning correctly. This is causing major disruptions for me, especially since I work in a basement where cell service is poor. Oddly, when the phone is on airplane mode, the WiFi calling works, but as soon as I turn off airplane mode, it reverts back to cell service, even with weak signal strength, leading to dropped calls. I am extremely disappointed with this phone and cannot wait to pay it off so I can switch from Verizon and avoid Google phones in the future. I have been trying to resolve this problem ever since I first got this phone. Any assistance would be greatly appreciated.

My father needs to cancel his Verizon Wireless account. Unfortunately, his flip phone broke, and we've purchased a new track phone that will be more affordable for him. Despite our efforts, we haven't been able to cancel the account. We took power of attorney paperwork to a local Verizon branch, but they couldn't help. We tried calling, but were told he has to cancel himself. Due to Covid, he's in a long term care facility under lockdown, making it impossible for us to assist him with this. He struggles with the touch tone options on his flip phone. Any advice or assistance in canceling his account would be greatly appreciated. His name is Christopher Thompson, and the account number is #[redacted]12-[redacted]. Thank you.